Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valentina Torres

San Marcos,TX

Summary

Adept at heavy machinery operation and compassionate patient care, I leveraged skills in inventory management and direct patient support at Evergreen Community to enhance operational efficiency and patient satisfaction. My proactive approach and ability to adapt quickly facilitated a positive impact, showcasing my commitment to excellence and empathetic patient interactions.

I am also a detail-oriented Nursing Assistant/ Medical assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

20
20
years of professional experience

Work History

Unloader

Walamart DC 6016
01.2022 - 06.2024
  • Adhered to company safety protocols and complied with OSHA standards.
  • Unloaded packages with care and placed in proper staging area.
  • Maintained organized work area by storing equipment safely and properly.
  • Handled packages with care while transporting from truck to loading dock.
  • Loaded packages onto pallets and into staging areas as directed.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Assisted other team members in navigating large loads.
  • Used barcode scanners and other technology to track and document cargo information.
  • Kept facilities clean and organized to promote safe work environments and avoid injuries.
  • Supported staff with clerical assistance for diverse daily routines and special actions.
  • Simplified shipping and receiving processes for improved workflow.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Maintained equipment and tools to avoid delays and interruptions in unloading processes.
  • Recorded cargo information to track and document for inventory and logistical purposes.
  • Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated equipment while observing standard safety procedures.
  • Strapped items down over protective padding to secure throughout transportation.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Maintained clean, orderly work environment free of hazards.
  • Assembled pallets and crates for secure transportation of materials.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Introduced standardized training for cohesive learning environments.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Provided coaching and mentoring to employees.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Trained and mentored several new personnel hired to fulfill various roles.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Store Receiver

Home Depot
02.2021 - 12.2022
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Unloaded packages with care and placed in proper staging area.
  • Assisted other team members in navigating large loads.
  • Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Moved furniture and boxes using utility dolly and truck ramp.

Spectrum Brands

Lead Auditor
12.2017 - 08.2020
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Utilized warehouse management system to accurately track and update inventory records.
  • Used scanners to quickly locate and track items in warehouse.
  • Inspected and verified orders before shipping them to customers for accurate deliveries.
  • Maintained security of warehouse by practicing vigilance and reporting suspicious incidents to police and dispatchers.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Alternated goods in inventory by observing first-in and first-out approach.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Trained employees in identification and interpretation of operating calculations, item quantities and PPH.
  • Interpreted and taught new hires to understand work orders, production figures and BOLs to inform adjustments for increased productivity.
  • Communicated with participants effectively, delivering positive and constructive feedback with clarity and fairness.
  • Cultivated extensive knowledge of Pick to Voice software and facilitated trainings in effective use.
  • Devised goals for operational success and designed appropriate training to achieve them.
  • Evaluated participant progress and provided materials necessary for continued success.
  • Kept detailed log of employee training progress and evaluated where necessary.
  • Assessed participant engagement and adapted training modules to support group morale.
  • Trained employees in safe [Type] equipment use.
  • Inspired employees to exceed goals for productivity, highlighting incentives for favorable performance.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Established and maintained quality control standards.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Provided coaching and mentoring to employees.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.

Cashier

Jack Ellana Honda
04.2016 - 03.2017
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained good working relationships with vendors and resolved disputes.
  • Prepared vendor invoices and processed incoming payments.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Registered transactions and data on accounting database to track history and safeguard information.
  • Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.
  • Stored office and client records on secured server to prevent data losses, conducting regular backups.
  • Assisted manager in conducting internal audits to analyze findings.
  • Used advanced software skills to produce high-quality documents, reports, and presentations.
  • Handled trade payable documentation by reviewing month-end accruals.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Monitored factory recalls and announcements to stay on top of changes.

Medical Records Clerk, CNA

Evergreen Community
05.2013 - 03.2016
  • Maintained patient records in compliance with security regulations.
  • Maintained patient confidence by keeping patient records information confidential.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Supported medical staff by providing organized and accurate medical records.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Input data into computer programs and filing systems.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Generated and maintained statistical data related to medical records.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Documented patient information and care activities in electronic health record.
  • Supported needs of 25+ residents under long-term care.
  • Supported needs of [Number]+ residents under long-term care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

CNA

St. Cathrine Hospital
10.2007 - 06.2008
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Educated patients and family members on best home care practices for healing and recovery.
  • Documented patient information and care activities in electronic health record.
  • Supported needs of [Number]+ residents under long-term care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Transported patients between rooms and appointments or testing locations.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

CNA/Advanced CMA

Garden Valley Retirement Village
05.2004 - 10.2007
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Transported patients between rooms and appointments or testing locations.
  • Supported needs of [Number]+ residents under long-term care.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Documented patient information and care activities in electronic health record.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Measured patient spirometry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Taught patients about medications, procedures, and care plan instructions.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Prepared lab specimens for diagnostic evaluation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Oriented and trained new staff on proper procedures and policies.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Education

CNA/ CMA Certification - CNA/ CMA

Garden City Community College
Garden City, KS
03.2022

Medical Assistant - Medical Assisting

Career Point College
San Antonio, TX
01.2010

GED -

Garden City High School
Garden City, KS
09.1996

Skills

  • Inventory Sorting
  • Heavy Machinery Operation
  • Loading and unloading
  • Equipment Operation
  • Payment Processing
  • POS Systems
  • Product restocking
  • Customer Service
  • Payment Collection
  • Drawer balancing
  • Cash Handling
  • Cash Register Operation
  • Cash handling and management
  • Report Preparation
  • Purchase assistance
  • Identification checks
  • Cash handling expertise
  • POS system operations
  • Organizational abilities
  • Merchandise Restocking
  • Complex Problem-Solving
  • Order Taking
  • Refund handling
  • Issue Resolution
  • Inventory Management
  • Point of Sale proficiency
  • Compassionate communication
  • Feeding Assistance
  • Dressing assistance
  • Maintaining confidentiality
  • Patient Care
  • Compassion and Empathy
  • Basic Life Support
  • Patient-focused care
  • Medical terminology knowledge
  • Vital signs monitoring
  • Indirect Patient Care
  • Quality Assurance
  • Conducting intakes
  • Patient Lifting
  • Electronic Charting
  • Direct Patient Care
  • Documenting behaviors
  • Observing responses
  • Transporting patients
  • Condition Monitoring
  • Mobility Assistance
  • Care plan implementation
  • Patient Relations
  • HIPAA Compliance
  • Medical office administration
  • Supporting personal needs
  • Companionship and emotional support
  • Responding to emergencies
  • End of life care
  • Ambulation Assistance
  • Va TX driver's license
  • Specimen Collection
  • Collecting vital signs
  • Database Administration
  • Pediatric Care
  • Light Housekeeping
  • Recording vital signs
  • Feeding assistance expert
  • Patient Management
  • Outpatient Care
  • Patient relationship building
  • Reliable team player
  • Maintaining privacy
  • Bedside manner
  • Chronic Disease Management
  • Shared governance
  • Wound care specialist
  • Dementia and Alzheimer's knowledge
  • Preparing meals
  • Meal Planning
  • Reliable transportation
  • Quality Assurance Controls
  • Activity Coordination
  • Inpatient Care
  • Activity Planning
  • Safety Precautions
  • Case Management
  • Tracheostomy Care
  • Tube feedings and medications familiarity
  • Healthcare ethics
  • Patient Assessments
  • Trustworthy companion
  • Adaptable
  • Compassionate
  • Geriatric Care
  • Compassionate caregiver

Timeline

Unloader

Walamart DC 6016
01.2022 - 06.2024

Store Receiver

Home Depot
02.2021 - 12.2022

Spectrum Brands

Lead Auditor
12.2017 - 08.2020

Cashier

Jack Ellana Honda
04.2016 - 03.2017

Medical Records Clerk, CNA

Evergreen Community
05.2013 - 03.2016

CNA

St. Cathrine Hospital
10.2007 - 06.2008

CNA/Advanced CMA

Garden Valley Retirement Village
05.2004 - 10.2007

CNA/ CMA Certification - CNA/ CMA

Garden City Community College

Medical Assistant - Medical Assisting

Career Point College

GED -

Garden City High School

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Valentina Torres