Summary
Overview
Work History
Skills
Timeline
Generic

Valentina Torres

Woodside,NY

Summary

Positive and upbeat person successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Overview

5
5
years of professional experience

Work History

Server

BISTRO VENDOME
11.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Front Desk Agent

Choice Hotels
01.2022 - 09.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

Selling Agent

Casedone inc.
01.2022 - 09.2022
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Communicated with clients to determine property needs and budget constraints.
  • Identified potential buyers through cold calling.

Back Server

Painted burro
01.2021 - 12.2021
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Cleaned tables and chairs to prepare dining area for next customers.

Babysitter

Nina camaratta
01.2020 - 12.2020
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Enforced rules to teach good manners and maintain safe environment.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Read stories and played alphabet games to promote early literacy.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Communicated with parents about daily activities and any concerning behaviors.

Skills

  • Customer Service
  • Computer Skills
  • Teamwork and Collaboration
  • Phone and Email Etiquette
  • Problem Solving
  • Check In and Check Out Procedures
  • Guest Registration
  • Credit and Cash Payments
  • Payment Processing
  • Payment Collection
  • Room Assignment
  • Invoicing and Billing
  • Reservations Management
  • Online Bookings Management
  • Inquiry Response

Timeline

Server

BISTRO VENDOME
11.2022 - Current

Front Desk Agent

Choice Hotels
01.2022 - 09.2022

Selling Agent

Casedone inc.
01.2022 - 09.2022

Back Server

Painted burro
01.2021 - 12.2021

Babysitter

Nina camaratta
01.2020 - 12.2020

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Valentina Torres