Valentina Ubaque
Orlando,FL
Summary
High-achieving advertising and public relations student eager to grow, learn, and assist businesses in strong relationship building.
Overview
3
3
years of professional experience
Work History
Retail Store Associate
Reebok
Orlando, FL
04.2021 - Current
- Effectively retrieved consumer data in order to raise store’s data capture percentage.
- Exhibited proper phone etiquette when giving callers store and product information.
- Assisted in schedule creation and employee communication.
- Monitored and recorded hourly sales and KPIs.
- Successfully solicited enough sales to maintain and surpass daily 20% conversion goal.
Lobby Ambassador
Loews Hotels
Orlando, FL
07.2022 - 11.2022
- Promptly responded to customer inquiries and resolved any conflicts to promote loyalty.
- Retrieved international insights on guest experience and perspectives.
- Practiced cross departmental communication and collaboration.
- Managed and directed large transient groups within lobby area.
Guest Arrivals Ambassador
SeaWorld Parks & Entertainment, Aquatica
Orlando, FL
08.2020 - 04.2021
- Greeted every guest with positive and welcoming attitude.
- Guided guests with ease throughout park and directed large crowds.
- Maintained open communication with fellow ambassadors.
- Directed and controlled high traffic areas during shows and events.
Education
Bachelor of Arts - Advertising & Public Relations
University of Central Florida
Orlando, FL05.2025
Associate of Arts - Communications
Valencia College
Orlando, FL08.2022
Skills
- Skilled in AP style and journalistic writing
- Collaborative attitude
- Excellent time management and organizational skills
- Proficient in Microsoft Office and related software
- Experienced in creating communication media
- Adept at research and analysis
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Lobby Ambassador
Loews Hotels
07.2022 - 11.2022
Retail Store Associate
Reebok
04.2021 - Current
Guest Arrivals Ambassador
SeaWorld Parks & Entertainment, Aquatica
08.2020 - 04.2021
Bachelor of Arts - Advertising & Public Relations
University of Central Florida
Associate of Arts - Communications
Valencia College