Valentina Valencia
Fair Lawn
Summary
Dynamic retail professional with extensive experience at Abercrombie & Fitch, excelling in store operations and team management. Proven track record in enhancing customer satisfaction and loyalty through effective complaint resolution and staff training. Skilled in task delegation and daily reporting, driving operational efficiency and maintaining high standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Keyholder Manager
Abercrombie & Fitch
10.2022 - Current
- Efficiently managed daily operations, including opening and closing procedures, cash handling, and scheduling employee shifts.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
- Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Adapted store layout according to changing seasons or promotional events, maximizing visual impact for enhanced sales results.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Brand Representative
Hollister
08.2021 - 09.2022
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Cashier
Kosher Nosh
12.2018 - 03.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed time wisely to complete tasks quickly while still providing attentive service to customers.
- Maintained accurate cash register transactions, minimizing discrepancies and ensuring financial integrity.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science -
Felician University
Lodi, NJ06-2027
Skills
- Store operations
- Team management
- Task delegation
- Employee scheduling
- Customer service
- Staff training and development
- Daily reporting
- Loss prevention strategies
- Multitasking and prioritizing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Keyholder Manager
Abercrombie & Fitch
10.2022 - Current
Brand Representative
Hollister
08.2021 - 09.2022
Cashier
Kosher Nosh
12.2018 - 03.2019
Bachelor of Science -
Felician University
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