Valentina Vargas
Miami,FL
Summary
Dynamic and bilingual Professional in the hospitality industry with 4 years of a proven track record in enhancing customer satisfaction. Prepared to lead and elevate service standards with extensive experience in fine-dining and executing memorable events. Known for strong team collaboration skills and being reliable, adaptable, and skilled in multitasking and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Captain
Fiola Miami
05.2023 - Current
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Training new team members on restaurant procedures resulted in a more cohesive and effective staff.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Supervised section of up to 8 tables and assisted waitstaff by answering questions.
Head Bartender
NC Events Miami Inc.
08.2021 - 05.2023
- Increased customer satisfaction by crafting high-quality cocktails.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Trained 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Residences by Armani Casa
06.2022 - 08.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Jazz Performance And Production
Florida International University
Miami, FL01-2026
Skills
- Spanish and English Fluency
- Tableside service
- Wine Pairing Knowledge
- Work in fast-paced environments
- Problem-solver and detail-oriented
- Luxury experience; Tableside etiquette
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Restaurant Captain
Fiola Miami
05.2023 - Current
Server
Residences by Armani Casa
06.2022 - 08.2022
Head Bartender
NC Events Miami Inc.
08.2021 - 05.2023
Bachelor of Arts - Jazz Performance And Production
Florida International University
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