Valentina Velazquez-Diaz
Leasing Agent
North Las Vegas,NV
Summary
Dynamic professional with a proven track record at West Corp Management, enhancing tenant relations and boosting property revenue through effective negotiation and exceptional customer service. Skilled in lease renewals and property tours, with a talent for team collaboration and problem-solving. Demonstrated ability to improve operational efficiency and tenant satisfaction, contributing to a positive community atmosphere.
Well-qualified Leasing anget with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Leasing professional with solid track record in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and improve tenant satisfaction. Team-oriented with focus on adaptability and achieving results while leveraging strong communication and organizational skills.
Developed strong client relationship management and negotiation skills in fast-paced real estate environment, looking to transition into new field. Demonstrated expertise in assessing client needs and providing tailored solutions. Ready to leverage these skills to create positive impact in new professional setting.
Overview
2
2
years of professional experience
Work History
Leasing Consultant
West Corp Management
05.2023 - Current
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in computer system.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Greeted clients, showed apartments, and prepared leases.
Floor Supervisor
Four Queens
05.2022 - 06.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Held team meetings to gain feedback, provide updates and set policies.
- Delegated tasks to employees to enhance productivity and workflow.
- Trained new team members on proper and safe use of tools and equipment.
Front End Supervisor
Mariana's Super Market
11.2020 - 06.2022
- Monitored cash drawers in $1000.00 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Reduced employee turnover by creating supportive and inclusive work environment.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Ensured compliance with inventory management procedures, reducing discrepancies and losses.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Enhanced accuracy in financial transactions by training staff on new, more efficient cash handling procedures.
- Oversaw installation of new checkout software, minimizing errors and speeding up transactions.
- Addressed and resolved customer complaints, restoring customer confidence and loyalty.
Education
High School Diploma -
El Dorardo High School
Las Vegas06-2011
Skills
- Lease renewals
- Property tours and inspections
- Customer service
- Cash handling
- Property inspections
- Prospect qualification
- Phone and email etiquette
- Team collaboration
- Clear communication
- Application management
- Flexible schedule
- Market research
- Customer service expertise
- Team building
- Relationship building
- Effective negotiation
- Training and mentoring
- Record keeping
- File management
- Application processing
- Basic mathematics
- Market trends
- Sales proficiency
- Community engagement
- Lead conversion
- Staff management
- Property marketing
- Issue escalation
- Fair housing regulations
- Administrative support
- Telephone and email etiquette
- Leasing and sales
- Sales techniques
- Event planning
- Vendor contract negotiations
- Application verification
- Background checks
- Account management
- Leasing terms and specifications
- Fair housing compliance
- Background check process
- Unit inspection
- Fair housing policies
- Teamwork
- Teamwork and collaboration
- Customer service-focused
- Problem-solving
- Problem-solving abilities
- Time management
- Multitasking
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Tenant relations
- Self motivation
- Microsoft office
Languages
Spanish
English
Native or Bilingual
Timeline
Leasing Consultant
West Corp Management
05.2023 - Current
Floor Supervisor
Four Queens
05.2022 - 06.2023
Front End Supervisor
Mariana's Super Market
11.2020 - 06.2022
High School Diploma -
El Dorardo High School
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