Valentina Vespa
Miami,FL
Summary
Former Police Detective and IT Support Specialist with strong investigative, analytical, and technical skills. Experienced in troubleshooting IT issues, managing sensitive information, and optimizing processes. Now pursuing a career in cybersecurity or IT analysis, leveraging investigative expertise, attention to detail, and problem-solving abilities to strengthen security operations and threat detection.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Court Process Server
Miami-Dade County
Miami, USA
02.2024 - Current
- Managed high-volume legal document service operations, ensuring strict compliance with landlord-tenant laws and court regulations
- Operated independently while coordinating with law enforcement, landlords, and property managers to facilitate timely and accurate document delivery
- Maintained detailed records and upheld legal standards in a fast-paced, deadline-driven environment
- Verified addresses prior to attempting service at locations where individuals may be difficult to locate.
IT Support & Technical Operations Specialist
Nationwide
, USA
10.2023 - Current
- Delivered IT support and technical operations for nationwide live events in fast-paced, high-pressure environments
- Resolved hardware and software issues, minimizing downtime and maintaining system performance
- Coordinated technical setups and maintained equipment to ensure seamless event execution
- Provided clear, efficient user support to enhance the overall IT experience
- Collaborated with cross-functional teams and vendors to ensure smooth technical operations
Police Detective
Miami Dade Police Department
Miami, USA
05.2016 - 02.2023
- Led complex investigations into residential and commercial burglaries, leveraging analytical skills and attention to detail to build strong, actionable cases
- Prepared arrest warrants based on evidence collected during investigations.
- Participated in undercover operations targeting illegal activities.
- Attended training sessions on new investigative techniques or technologies.
- Conducted strategic interviews and collaborated with forensic experts and external agencies to gather intelligence and drive case resolution
- Managed end-to-end investigative processes, from initial reports to suspect apprehension and prosecution support
- Authored comprehensive reports and presented compelling evidence to support successful legal outcomes
- Utilized advanced investigative tools, databases, and technology to enhance efficiency, accuracy, and community safety efforts
- Participated in joint task forces focused on organized crime activities.
Technical Support
ADP
Miami, USA
03.2015 - 05.2016
- Supported clients with payroll processing, benefits, tax compliance, and effective use of HR software solutions
- Delivered technical assistance and troubleshooting across multiple support channels, including phone, email, and chat
- Resolved software issues efficiently, enhancing client satisfaction and ensuring business continuity
- Provided guidance on system functionality and compliance requirements to optimize client workflows
Technical Support Specialist and Leader Retail Sales Consultant
Sprint
Miami, USA
08.2012 - 11.2013
- Provided technical support for mobile devices, network connectivity, and software services, ensuring quick issue resolution
- Assisted customers with account management and software configurations to improve usability and satisfaction
- Delivered product training to new hires and team members, supporting knowledge transfer and team readiness
Quality Assurance Analyst, Trainer, and Technical Support Specialist
AT&T
Miami, USA
10.2010 - 08.2012
- Delivered front-line IT support, diagnosing and resolving software and connectivity issues to ensure smooth operations
- Led onboarding training for new hires, introducing customer service protocols and technical troubleshooting procedures
- Supported ongoing knowledge sharing to improve service quality and operational efficiency
Education
Bachelor of Science - Criminal Justice with a focus In Homeland Security
Union Institute & University
Cybersecurity Professional Certificate -
Google
Skills
- Criminal investigation
- Technical support
- Network security
- Legal Process Serving
- Data protection
- Critical Thinking
Certification
- Florida Law Enforcement Officer
- Florida Real Estate Sales Associate
- Miami Dade County Process Server
Languages
- English
- Spanish
- Italian
Accomplishments
- Miami-Dade Police Department Lifesaving Award
- Miami-Dade Police Department Officer of the Month
References
References available upon request.
Timeline
Court Process Server
Miami-Dade County
02.2024 - Current
IT Support & Technical Operations Specialist
Nationwide
10.2023 - Current
Police Detective
Miami Dade Police Department
05.2016 - 02.2023
Technical Support
ADP
03.2015 - 05.2016
Technical Support Specialist and Leader Retail Sales Consultant
Sprint
08.2012 - 11.2013
Quality Assurance Analyst, Trainer, and Technical Support Specialist
AT&T
10.2010 - 08.2012
Bachelor of Science - Criminal Justice with a focus In Homeland Security
Union Institute & University
Cybersecurity Professional Certificate -
Google
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