Valentina Zamora

• Provided information about hotel amenities, services, and local attractions.
• Managed reception area and took telephone calls.
• Handled telephone inquiries and responded to customer requests.
• Responded promptly to emails from potential customers regarding reservations or general inquiries.
• Performed pre-arrival calls to inform guests of their upcoming stay details.
• Coordinated daily activities between housekeeping staff and front desk personnel.
• Processed payments for room charges and incidentals accurately.
• Resolved guest inquiries and complaints in a professional manner.
• Compiled feedback surveys from departing guests to gauge customer satisfaction levels.
• Generated reports on occupancy rates, revenue statistics, average length of stay.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Arranged for translators and other special services for guests.

• Trained new staff on proper hosting procedures and policies.
• Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
• Assisted with seating arrangements for large groups and special occasions.
• Answered telephone to provide dining information and take reservations.
• Greeted guests upon arrival and escorted them to their tables.
• Maintained accurate records of reservations and wait times.
• Ensured that the dining room was always clean, organized, and presentable.
• Provided excellent customer service to ensure guest satisfaction.
• Actively sought feedback from customers about their experiences in order to improve operations.

• Assisted the Captain with yacht maintenance, cleaning, and organization.
• Maintained a clean and organized crew quarters for up to 8 people on board.
• Served food to guests at meal times in an efficient manner while maintaining proper etiquette standards.
• Prepare drinks, cocktails and coffees for customers.
• Communicated effectively with other staff regarding daily tasks, schedules, etc.

• Assisted with the loading and unloading of supplies, equipment, food and luggage from yacht for trips to different ports.
• Cleaned interior and exterior surfaces of yacht using appropriate cleaning agents and tools as needed.
• Maintained inventory list of all items on board including food, drinks, cooking utensils and other supplies.

•Lead special occasion events, arrange decoration, make set ups for tables, work on thematic parties.

• Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
• Greeted customers and escorted them to their tables.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Managed reservations, waitlists, and special requests for large parties.
• Performed opening and closing duties such as restocking supplies and cleaning work areas.
• Greeted guests and sat customers at tables or in waiting areas.
• Helped restaurant staff set up small and large events to coordinate smooth execution.
• Checked identification of patrons ordering alcoholic beverages when necessary.