Valentina (Tina) Malkovsky
Damascus,OR
Summary
Accomplished banking professional with a proven track record at OnPoint Community Credit Union and Bank of America, excelling in customer service and cash handling. Demonstrated leadership in mentoring teams and enhancing customer satisfaction. Skilled in conflict resolution and advanced problem-solving, significantly contributing to operational excellence and client relationship building.
Overview
27
27
years of professional experience
Work History
Sr Teller
OnPoint Community Credit Union
02.2008 - Current
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Handled foreign currency and performed currency transaction reports.
- Maintained, organized and stocked teller window areas.
- Answered phone and email inquiries on banking products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Performed general teller duties for drive-thru line.
- Answered inquiries regarding checking and savings accounts and other related products.
- Mentored newly hired team members on appropriate responses to patron questions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Provided translation services to Russian/Ukrianan members for any financial needs.
Personal Banker
Bank of America
06.1998 - 02.2008
- Promoted financial products by maintaining excellent service offering knowledge.
- Answered customer questions and explained available services such as deposit accounts, loans, credit cards.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Followed up with customers to gather feedback and provide additional assistance.
- Expanded client base by promoting new financial products.
- Processed deposits, withdrawals and ACH transfers accurately.
- Explained account terms and conditions to customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Education
High School Diploma -
Marshall High School
Portland, OR06-1999
Skills
- Provide exceptional customer service
- Cash handling
- Conflict resolution
- Strong work ethic
- Advanced problem solving
- Multitasking and organization
- Relationship building
- Team leadership
Languages
Russian
Limited Working
Timeline
Sr Teller
OnPoint Community Credit Union
02.2008 - Current
Personal Banker
Bank of America
06.1998 - 02.2008
High School Diploma -
Marshall High School
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