Valentine Burdette
Austin,TX
Summary
Friendly Client Representative with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
7
7
years of professional experience
Work History
Secretary
Texas Therapeutic Touch
Austin, TX
02.2022 - Current
- Demonstrated expertise in managing invoices, tracking payments, and resolving billing discrepancies
- Utilized strong organizational skills to manage appointment calendars effectively
- Developed and executed successful marketing and advertising campaigns, resulting in increased brand visibility
- Played a key role in the development and execution of comprehensive business strategies.
Client Service Representative
HealthHelp LLC
Houston, TX
01.2022 - 03.2023
- Facilitated communication with health professionals to assist with member concerns in a timely manner
- Collaborated with health professionals to manage and safeguard private health information, consistently maintaining compliance with HIPAA regulations
- Managed a high volume of customer inquiries by efficiently handling an average of 35 inbound calls and 30 faxes daily, showcasing exceptional communication and problem-solving skills.
Personal Shopper
HEB Grocery Store
Houston, TX
02.2019 - 10.2019
- Merchandised attractive shelf displays with current offerings to drive store sales
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
- Helped customers locate products and checked the store system for merchandise at other sites.
Customer Service
Palais Royal
Houston, TX
06.2017 - 02.2019
- Mentored new employees while supporting a complex dedicated suite of products and services
- Coordinated policies and procedures to target current and future needs of organization
- Strengthened customer relationships and authored strategies to provide positive experience for customers
- Addressed on average 45 inbound customer calls daily.
Front Desk Representative
The Flight School
Houston, TX
01.2017 - 06.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Transcribed phone messages and relayed to appropriate personnel
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
High School Diploma -
Cypress Woods High School
05.2014
Skills
- Experience in Health Insurance Coordination
- Knowledge of CPT and ICD-10 Coding
- Office Administration
- Customer/Client Relations
- HIPAA/Security Awareness
- Medical Terminology Proficiency
- Appointment Management
Languages
- English - Native or Bilingual
- Spanish - Native or Bilingual
- Japanese - Elementary
Languages
English
Native/ Bilingual
Spanish
Limited
Japanese
Limited
Timeline
Secretary
Texas Therapeutic Touch
02.2022 - Current
Client Service Representative
HealthHelp LLC
01.2022 - 03.2023
Personal Shopper
HEB Grocery Store
02.2019 - 10.2019
Customer Service
Palais Royal
06.2017 - 02.2019
Front Desk Representative
The Flight School
01.2017 - 06.2017
High School Diploma -
Cypress Woods High School
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