Summary
Overview
Work History
Education
Skills
Baking
Languages
Timeline
Generic

Valentine Hanlon

Buckner,KY

Summary

Accomplished in enhancing customer experiences and exceeding sales targets, my tenure at my expirence showcased my ability to thrive in fast-paced environments. Leveraging bilingual capabilities and a compassionate approach, I consistently developed strong client relationships, contributing to significant loyalty and repeat business. Proficient in Microsoft and organizational skills, I effectively trained teams, optimizing store operations and cleanliness.

Overview

4
4
years of professional experience

Work History

Associate

Walmart
07.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Answered questions about store policies and addressed customer concerns.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Restaurant Hostess

Hometown Pizza
08.2022 - 06.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.

Shoe Associate

Designer Shoe Warehouse
03.2021 - 08.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Diploma -

Oldham County High School
Buckner, KY
05.2023

Skills

    Spanish

    Fast Learner

    Compassionate Converser

    Empathetic

    Calm Under Pressure

    Organization

    Cleanliness

    Microsoft

    Computer

    Decorator

Baking

Baking is my communication, I show my love in my food. Each ingredient has a meaning physically and emotionally, I would love for our clients to have a memorable recipe catered to how they feel about our business. Compare it to a recipe created by a mother figure that fills you with comfort in each bite, a unique feeling that they will associate with our business, subconsciously creating a rapport. My baking and customer service skills creates customer experiences that are irreproducible. However, if you see yourself doubting my claim, you will just have to hire me and find out for yourself. :)

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Associate

Walmart
07.2023 - Current

Restaurant Hostess

Hometown Pizza
08.2022 - 06.2023

Shoe Associate

Designer Shoe Warehouse
03.2021 - 08.2022

Diploma -

Oldham County High School

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Valentine Hanlon