Valentine Joseph
Miami Dade County, Aviation Operational Specialist
Homestead,FL
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Airport Security Operational Specialist
Miami Dade County Aviation Department
Miami , FL
2020.02 - Current
- Directed day-to-day logistical operations for more than 100-employee organization.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
TSA Agent/Screening Officer
Allied Universal Security Services
Miami , FL
2014.01 - 2020.02
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Screened over 100 passengers per day by verifying ID's and boarding passes
Security Officer Supervisor
Florida Protective Services
Miami , FL
2010.01 - 2014.01
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Secured more than 100 doors in office and main building
Vacation Advisor
Interval International
Miami , FL
2005.09 - 2010.07
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 100%
Education
Master of Arts - Business Administration
Barry University
Miami, FL05.2019
Master of Science - Business Administration And Management
Miami Dade College
Miami, FL05.2016
Associate of Arts - Business
Miami Dade College
Miami, FL05.2013
Skills
- Operational Safety
- Operational Planning
- Performance Monitoring and Evaluation
- Records Organization and Management
Timeline
Airport Security Operational Specialist
Miami Dade County Aviation Department
2020.02 - Current
TSA Agent/Screening Officer
Allied Universal Security Services
2014.01 - 2020.02
Security Officer Supervisor
Florida Protective Services
2010.01 - 2014.01
Vacation Advisor
Interval International
2005.09 - 2010.07
Master of Arts - Business Administration
Barry University
Master of Science - Business Administration And Management
Miami Dade College
Associate of Arts - Business
Miami Dade College
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