Valentine Law, R.Ph.

• Servicing Retail and Mail Order customers
• Dispensing average 60 prescriptions per day
• Verified and labeled prescriptions with 8 point check.
• Performed technical processes required to dispense medications to patients.
• Effectively prioritize tasks and organized workflow to increase efficiency.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
• Counseled customers on medications, appropriate dosage and potential side effects.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Advised patients on medication side effects and contraindications and explained proper administration.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.

• Supervise pharmacy production staff to ensure proper data entry, workflow, security of pharmacy area, and adherence to delivery schedules.
• Dispensed daily average of 200 prescriptions.
• Servicing Retail, Hospice, Correctional and Long Term Care Patients
• Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs
• Screen all new medication orders for appropriate dose, drug interactions, allergies, and contraindications prior to dispensing medication.
• Check for completeness and accuracy of all new and refill labels and orders.
• Check for content and accuracy of all drug packaging and labeling.
• Preparation and/or supervision of all non-sterile compounded drug products or solutions.
• Obtain verbal and/or written prescription orders from physician and/or designee as allowed by law.
• Obtain clarification of orders, when needed.
• Assist in proper ordering, handling, receiving, documentation, and storage of all controlled substances; assist in maintaining a perpetual inventory for schedule II drugs
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
• Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
• Effectively resolved insurance rejections and other billing issues.
• Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
• Provided education and support to reduce obesity, diabetes and heart disease.
• Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
• Recommended OTC devices or medication options to help mitigate individual symptoms.

• Managed and mentored staff of 6 employees and delivered focused pharmacy training.
• Increased revenue by 30%
• Secured relationship with long-term care facility
• Successfully resolved multiple audit issues and ensured operational compliance
• Utilized approved MTM platforms for documentations (Outcomes)
• Successfully resolved multiple audit issues and ensured operational compliance
• Trained Compounding Technicians in proper documentation of compounding activities, chemical inventory, and standard record keeping.
• Hand counted controlled medications, measured liquids and reconstituted antibiotics.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Coordinated and supervised other pharmacy staff with drug inventory, purchasing, and receiving.
• Properly compounded and dispensed medications as prescribed by doctors and dentists.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Collaborated with store manager to maintain daily operations.
• Developed policies and procedures for effective pharmacy management.
• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
• Maintained appropriate drug records and completed reports as necessary.
• Educated patients about possible drug interactions and gave special administration instructions.
• Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
• Communicated issues and reactions to specific medications to intercept potential errors.
• Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
• Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
• Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
• Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
• Provided education and support to reduce obesity, diabetes and heart disease.
• Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
• Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
• Evaluated and monitored laboratory data to drive safe and effective medication therapy.
• Evaluated drug therapy to drive appropriate medicine use.

• Developed and initiated multiple process improvements that successfully updated pharmacy operations and integrated use of technology that included Point of Sales (POS) hardware/software.
• Managed team of 6 and conducted comprehensive staff training that focused on regulatory compliance, customer service, and sales.
• Marketing that included establishing relationships with medical offices within building and direct marketing.
• Successfully completed all audits with zero discrepancies or chargebacks
• Checked prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications.
• Counseled customers on medications, appropriate dosage and potential side effects.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Properly compounded and dispensed medications as prescribed by doctors and dentists.
• Checked prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications.
• Effectively prioritize tasks and organized workflow to increase efficiency.
• Collaborated with store manager to maintain daily operations.
• Developed policies and procedures for effective pharmacy management.
• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Recommended OTC devices or medication options to help mitigate individual symptoms.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Maintained appropriate drug records and completed reports as necessary.
• Educated patients about possible drug interactions and gave special administration instructions.
• Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
• Communicated issues and reactions to specific medications to intercept potential errors.
• Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
• Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
• Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
• Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
• Provided education and support to reduce obesity, diabetes and heart disease.
• Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
• Reported adverse drug events to comply with regulatory policies and procedures.
• Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
• Evaluated and monitored laboratory data to drive safe and effective medication therapy.
• Evaluated drug therapy to drive appropriate medicine use.
• Utilized approved MTM platforms for documentations (Outcomes)
  
  

Promoted to this position in January 2002

• Correctly completed pharmacy paperwork, including daily and weekly reports.
• Closely monitored department performance metrics.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Supervised and coached combined team of 30: pharmacy technicians and pharmacists handles data entry and fulfillment of prescription for clients.
• Developed and implemented motivational and performance goals for team members that consistently resulted in exceeding established group goals for quality and production levels.
• Provided technical support for complex issues and final quality review of activities to ensure compliance with established policies and procedures.
• Worked closely with senior management to provide technical support for revision of policies and procedures for handling, storage, and dispensing of controlled substances.
• Serve on Pharmacist Peer Review Committee (2002 – 2004)
• Functioned as member of Specialty Drug Division Compounding and Control for controlled substances and drugs.

Staff Pharmacist

• Multifaceted functions included verifying and dispensing prescription medications.
• ⦁ Worked in Control Room and Exceptions Station.
• ⦁ Participated in Therapeutic Interchange and Generic Drug Utilization Committees.
• ⦁ Performed Concurrent Case Management to secure authorization from physicians to use more cost-effective generic drugs.

• P&L responsibility for 24/7 pharmacy
• Managed staff of 5 Pharmacists and 7 Pharmacy Technicians.
• Conducted formal training and continuous quality review of operations to ensure compliance with pharmacy laws, regulations, and corporate policies and procedures.
• Conducted formal training for new personnel and recurring training of all staff on corporate policies and procedures, computer operations, as well as changes in federal and state laws.
• Consistently met performance goals for revenue, operating costs, inventory, and customer satisfaction.
• Maintained inventory of all controlled substances and attained total accountability for all drugs.

• Managed team of two Pharmacy Technicians for locally owned pharmacy.
• Analyzed, reviewed, and negotiated pricing and terms for third-party contracts.

• Multifaceted functions involved marketing of company services to area home health agencies, Hospice, hospital, and nursing homes.
• Handled initial setup of operations that included staffing, computer hardware/software acquisitions, and company policies and procedures.
• Researched sources and negotiated prices/terms for medical equipment and supplies.
• Handled billing/collection involving services under Medicare and Medicaid as well as third-party providers.
• Conducted formal training to healthcare providers on home IVs, enteral therapy, operation of durable medical equipment, and wound care.
• Prepared comprehensive reports on revenues and operational costs and made formal presentations to Board of Directors.