VALENTINE NEBA

• Communicate regularly with physicians, nurses, insurance companies and managed care organizations.
• Provide comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
• Provide medication therapy management to patients using Outcomes and Mirixa.
• Optimize workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.
• Ensure consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.

• Collect and disseminate training, schedules, and command information, achieving 100% accountability
• Assisted with NROWS, DTS amongst other administrative tasks to Cross-Assigned in Sailors, improving overall command readiness
• Ensure all Cross-Assigned Sailors In sailors meet their annual training requirements with MSRON-8 through continuous communication and tracking
• Increased overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

Communicated regularly with physicians, nurses, insurance companies and managed care organizations.

• Properly compounded and dispensed medications as prescribed by doctors and dentists.
• Recommended OTC devices or medication options to help mitigate individual symptoms.
• Conducted regular audits of prescription records, identifying discrepancies and ensuring regulatory compliance.

• Improved customer service and pharmacy efficiency, increasing customer retention by 10%
• Increased customer satisfaction by 22% in the third quarter of fiscal year 2020
• Trained and supervised 05 pharmacy technicians, improving performance by 15%
• Reviewed and interpreted medication orders for appropriateness

• Coordinated annual training requirements for 60 Operational Support unit sailors increasing overall command readiness
• Successfully coordinated and managed training requirements, to include reserve obligations and opportunities to newly gained sailors
• Improved mission readiness to over 90% through mentorship and continuous communication