Valentine Spokoiny
Portland,OR
Summary
Passionate and adaptable team player with over a decade of diverse experience spanning sales, customer service, logistics, and management. Skilled in utilizing various tools, including Tableau, Smartsheet and MS Office to efficiently manage data and streamline processes. Bilingual in English and Russian with a keen interest in automotive, outdoor adventure, and landscape photography.
Overview
12
12
years of professional experience
Work History
Sr. Field Service Advisor
Rivian Automotive, Inc.
03.2022 - Current
- Field Service Advisor IV December 2022 - December 2023
- Field Service Advisor III March 2022 - December 2022
- Independently leading Service Center operations at Rivian's local Service Centers, with oversight of a team of up to 20 Technicians and 8 Support staff, as assigned by Management.
- Lead a 'Mobile First' pilot, strengthening Rivian's ability to accommodate Owner's mobile service needs in a rapidly growing market. This has since been rolled out region-wide.
- Provide exceptional customer service and technical support for Rivian's electric vehicle fleet, ensuring high levels of customer satisfaction
- Demonstrate strong leadership skills by mentoring and training advisors in an effort to foster a collaborative team environment and enhance overall productivity
- Identify opportunities for improvement in service procedures and implement proactive solutions to enhance customer experience
- Engage in cross-functional collaboration with Service Operations, Sales, and Delivery and Field Operations teams, both locally and across multiple markets.
- Advise on organizational structure and human resource management to promote efficient business operations.
- Improved processes by recommending operational changes.
Account Manager
Out & Upfitters, LLC
03.2021 - 03.2022
- Drove significant sales growth for a commercial and recreational vehicle upfitting start-up, resulting in a 400% profit increase in 2021
- Project-managed van builds from conception to completion, ensuring accuracy and timely delivery of customized solutions
- Cultivated and maintained strong client relationships by understanding their unique needs and delivering tailored solutions
- Collaborated with management on strategic initiatives, including pipeline management and vendor partnerships, contributing to business growth.
Sprinter Inventory Manager and Product Specialist
Mercedes-Benz Of Wilsonville
11.2020 - 03.2021
- Managed an inventory of a minimum of 600 vans, ensuring accurate tracking and timely delivery to customers
- Collaborated closely with sales team to prepare vehicles for final delivery, providing comprehensive product explanations to customers
- Played a key role in maintaining high customer satisfaction levels through effective communication and support.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Counter Sales
Core & Main
04.2019 - 11.2020
- Provided excellent customer service and sales support, contributing to the achievement of the highest grossing month in branch history
- Managed incoming shipments and warehouse inventory, ensuring efficient operations and timely delivery of orders
- Collaborated with cross-functional teams to meet customer needs and exceed expectations.
- Participated in regular team meetings to discuss strategies for improving counter sales performance.
- Assisted in training new hires on store policies, procedures, and best practices for counter sales success.
- Contributed to the development of new processes or systems that enhanced overall operational efficiency within the counter sales department.
- Devised creative solutions for overcoming obstacles encountered during the sales process in order to close deals successfully.
Director of Technician Operations
SPEAR Physical Therapy
05.2017 - 08.2018
- Physical Therapy Technician May 2017 - August 2017
- Developed and implemented a standardized technician training program, enhancing operational efficiency and consistency across clinics
- Managed a team of physical therapy technicians, overseeing day-to-day clinical operations and ensuring high-quality patient care
- Provided exceptional customer service to patients of all ages, contributing to positive patient experiences and satisfaction.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Monitored and coordinated workflows to optimize resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Tennis Instructor
Private Tennis Coach, Various Tennis Academies
09.2012 - 04.2019
- Built and maintained a diverse client base, providing personalized coaching and instruction to individuals of all ages and skill levels
- Developed innovative training drills and programs to enhance players' skills and performance
- Adapted to evolving training methodologies and techniques, staying up-to-date with industry trends.
- Collaborated with coaching staff to develop comprehensive training programs for competitive players.
- Established strong relationships with clients, resulting in increased referrals and client base growth.
- Consistently communicated progress updates with parents, facilitating collaboration towards achieving student goals.
- Taught proper physical conditioning for maximum endurance, health, and safety.
Physical Therapy Technician
SPEAR Physical Therapy
05.2017 - 08.2017
Driver
Core & Main (formerly R&B Company)
04.2019 - 06.2019
Shipping/Receiving Coordinator
Core & Main (formerly R&B Company)
06.2019 - 06.2020
Field Service Advisor III
Rivian Automotive, Inc.
03.2022 - 12.2022
Field Service Advisor IV
Rivian Automotive, Inc.
12.2022 - 12.2023
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Presentations and public speaking
- Research abilities
- Data Interpretation
- Client Engagement
- Compliance requirements
- Decision-Making
- Problem-Solving
- Progress Reporting
- Policy and procedure improvements
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Field Service Advisor IV
Rivian Automotive, Inc.
12.2022 - 12.2023
Sr. Field Service Advisor
Rivian Automotive, Inc.
03.2022 - Current
Field Service Advisor III
Rivian Automotive, Inc.
03.2022 - 12.2022
Account Manager
Out & Upfitters, LLC
03.2021 - 03.2022
Sprinter Inventory Manager and Product Specialist
Mercedes-Benz Of Wilsonville
11.2020 - 03.2021
Shipping/Receiving Coordinator
Core & Main (formerly R&B Company)
06.2019 - 06.2020
Counter Sales
Core & Main
04.2019 - 11.2020
Driver
Core & Main (formerly R&B Company)
04.2019 - 06.2019
Director of Technician Operations
SPEAR Physical Therapy
05.2017 - 08.2018
Physical Therapy Technician
SPEAR Physical Therapy
05.2017 - 08.2017
Tennis Instructor
Private Tennis Coach, Various Tennis Academies
09.2012 - 04.2019
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