Valentinna Gutierrez
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Marc Jacobs
06.2024 - Current
- Promoted from Sales Supervisor to Assistant Store Manager in June 2024 after consistently achieving top sales performance since 2022 generating over 1 million in annual sales; successfully mentored my team members and managing the floor.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, sales and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Sales Supervisor
Marc Jacobs
08.2022 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Exceeded sales goals and made 1.2 million in sales for the year of 2023.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Maintained up-to-date knowledge of products and services offered to customers.
Senior Sales Advisor
Coach
06.2022 - 08.2022
- Provided exceptional customer service, resulting in increased repeat business and referrals.
- Mentored junior sales advisors, providing guidance on best practices for achieving success in the role.
- Expanded client base by identifying potential customers and promoting products to meet their needs.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Sales Supervisor
Michael Kors
09.2021 - 05.2022
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Checked store merchandise regularly for proper display and replenishment.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Monitored daily sales performance and provided feedback to each team member.
Sales Associate
Zara
01.2020 - 09.2021
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Checked store merchandise regularly for proper display and replenishment.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Monitored daily sales performance and provided feedback to each team member.
Education
Real Estate Sales
Real Estate U
Houston06-2021
Skills
- Sales strategy development
- Problem-solving
- Management Support
- Sales team assistance
- Team building and leadership
- Customer experience
- Hiring and training
- Sales Training
- Upselling and cross selling
- Store appearance and merchandising
- Task Delegation
- Goals and performance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Limited Working
Timeline
Assistant Store Manager
Marc Jacobs
06.2024 - Current
Sales Supervisor
Marc Jacobs
08.2022 - Current
Senior Sales Advisor
Coach
06.2022 - 08.2022
Sales Supervisor
Michael Kors
09.2021 - 05.2022
Sales Associate
Zara
01.2020 - 09.2021
Real Estate Sales
Real Estate U
Similar Profiles
Glwadys TravailleurGlwadys Travailleur
Responsable de deux corners at Marc by Marc Jacobs Galeries Lafayette - MO & CO, EDITIONResponsable de deux corners at Marc by Marc Jacobs Galeries Lafayette - MO & CO, EDITION
RICHARD J CROSSLEYRICHARD J CROSSLEY
Flagship Store Manager at Marc Jacobs InternationalFlagship Store Manager at Marc Jacobs International
Willow AquinoWillow Aquino
General Manager at Marc JacobsGeneral Manager at Marc Jacobs