Valentino Arteaga
Manager
Dallas,TX
Summary
Accomplished Manager with 25 years of success orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
1
1
Language
6
6
years of post-secondary education
24
24
years of professional experience
Work History
Stocker Associate/Merchandise Coordinator
Southern Glaziers Wine And Spirits
Farmers Branch, Texas
11.2018 - Current
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Talked with vendors and suppliers about product orders and issues.
- Designed advertising campaigns and promotional deals.
- Arranged consistent shelves, bins and racks at 5 locations by following established planograms.
Assistant Manager
CVS Health
Richardson, TX
09.2005 - 05.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security and handled incidents calmly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Mentored 8 member sales team in applying effective sales techniques and delivering top-notch customer service.
Assistant Project Manager
Eckerd Drugs
Plano, TX
09.2001 - 09.2005
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Mentored and guided associates in approaches designed to exceed expectations of customers and members.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Managed quality programs to reduce overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Directed training and retraining of employees to boost performance and enhance business results.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Managed bookkeeping, prepared budgets and cost reports.
- Reported on status for each project to appropriate stakeholders.
- Closely collaborated with project members to identify and quickly address problems.
- Effectively supervised staff of 35 personnel by implementing company policies, protocols, work rules and disciplinary action.
Assistant Manager
Eckerd Drugs
Plano, TX
12.1996 - 09.2001
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security and handled incidents calmly.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored 10member sales team in applying effective sales techniques and delivering top-notch customer service.
Education
Bachelor of Arts - Business Management
Texas Tech University
Lubbock, TX 09.1990 - 12.1993
Associate of Arts - Business Management And Computer Science
South Plains College
Levelland, TX 09.1988 - 05.1990
High School Diploma -
Morton High School
Morton, TX 09.1985 - 05.1986
Skills
Verbal And Written Communication
Timeline
Stocker Associate/Merchandise Coordinator
Southern Glaziers Wine And Spirits
11.2018 - Current
Assistant Manager
CVS Health
09.2005 - 05.2018
Assistant Project Manager
Eckerd Drugs
09.2001 - 09.2005
Assistant Manager
Eckerd Drugs
12.1996 - 09.2001
Bachelor of Arts - Business Management
Texas Tech University
09.1990 - 12.1993
Associate of Arts - Business Management And Computer Science
South Plains College
09.1988 - 05.1990
High School Diploma -
Morton High School
09.1985 - 05.1986
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