Valentino Rodriguez
Chantilly,VA
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Team Lead
Tailored Brands/Jos A.Bank
Fairfax, VA
10.2023 - Current
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Evaluated customer needs and feedback to drive product and service improvements.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing sales.
Owner/specialist
BYDEX FLOORING
09.2018 - 10.2023
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Sales Manager
Virginia Energy Programs
Midlothian, VA
06.2016 - 09.2018
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Established and cultivated solid business relationships with new or existing customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Customer Service Associate
Jiffy Lube
03.2015 - 04.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
Customer Service Executive
Jos. A. Bank
01.2013 - 02.2015
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Provided primary customer support to internal and external customers.
Mechanical Technician
Sears Automotive
02.2008 - 10.2014
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Implemented preventive maintenance measures to decrease emergent issues.
- Performed troubleshooting, diagnosis, and repair of mechanical equipment.
- Identified mechanical problems and determined best solutions for correction.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Used computer-aided design (ALLDATA) software to diagnose and service vehicles of all types.
Education
High School Diploma -
Bryant High School
Virginia 09.2015 - 06.2018
Skills
Strategic planning
Marketing
Coaching and mentoring
Partnership development
Negotiation
Operations Management
Quality Control
People Management
Team motivation
Computer Skills
Timeline
Team Lead
Tailored Brands/Jos A.Bank
10.2023 - Current
Owner/specialist
BYDEX FLOORING
09.2018 - 10.2023
Sales Manager
Virginia Energy Programs
06.2016 - 09.2018
High School Diploma -
Bryant High School
09.2015 - 06.2018
Customer Service Associate
Jiffy Lube
03.2015 - 04.2016
Customer Service Executive
Jos. A. Bank
01.2013 - 02.2015
Mechanical Technician
Sears Automotive
02.2008 - 10.2014
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