Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Valentino Sanchez

Waco

Summary

Accomplished sales manager with expertise in client needs assessment and consulting, honed at Service Corporation International. Proven track record of exceeding sales goals . Skilled in communication and presentation, driving customer satisfaction and business growth.

Overview

2026
2026
years of professional experience

Work History

Family Service Advisor

Park Lawn Corporation
Waco
05.2025 - Current
  • Accountable for assisting families in making cemetery arrangements through selection and purchase of cemetery property, merchandise, and services on at-need or pre-need basis, ensuring expectations of client families and their guests were exceeded
  • Met with client families at time of need or on a pre-need basis to ensure that they were presented with all options pertaining to interment, cemetery property, and related merchandise and services
  • Established professional relationships with client families to ensure that all needs were being met
  • Completed required paperwork, ensured compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

Automotive Service Advisor

Stateline Auto Ranch Subaru
Fruitland
10.2024 - 05.2025
  • Acts as the primary point of contact between customers and the service department, greeting customers, assessing their vehicle concerns, explaining repair options, providing cost estimates, scheduling service appointments, communicating with technicians, and ensuring customer satisfaction throughout the repair process

Family Service Advisor

Park Lawn Corporation
Waco
03.2024 - 10.2024
  • Accountable for assisting families in making cemetery arrangements through selection and purchase of cemetery property, merchandise, and services on at-need or pre-need basis, ensuring expectations of client families and their guests were exceeded
  • Met with client families at time of need or on a pre-need basis to ensure that they were presented with all options pertaining to interment, cemetery property, and related merchandise and services
  • Established professional relationships with client families to ensure that all needs were being met
  • Completed required paperwork, ensured compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

Family Service Advisor

Carriage Services
Boise
08.2023 - 03.2024
  • Accountable for assisting families in making cemetery arrangements through selection and purchase of cemetery property, merchandise, and services on at-need or pre-need basis, ensuring expectations of client families and their guests were exceeded
  • Met with client families at time of need or on a pre-need basis to ensure that they were presented with all options pertaining to interment, cemetery property, and related merchandise and services
  • Established professional relationships with client families to ensure that all needs were being met
  • Completed required paperwork, ensured compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

Sales Manager

Service Corporation International
Akron
04.2023 - 07.2023
  • Manage inside sales team
  • Responsible for customer satisfaction and effective implementation of corporate initiatives relating to all aspects of team development and leadership to exceed monthly, quarterly and annual sales goals of at-need and pre-need cemetery property, merchandise and funeral services.

Sales Manager

Service Corporation International
Columbus
01.2023 - 03.2023
  • Active member of sales team, work to develop both self and new hires in sales process, help team to achieve sales goals
  • On going training to transition to Sales manager.

Assistant Sales Manager/ Family Service Administrator

FIDELITY MEMORIAL GROUP / GREEN LAWN CEMETERY
Columbus
10.2021 - 01.2023
  • Assist cemetery sales manager in organizing the family service department to ensure excellent customer service to our families
  • Coordinate with sales, administrative, and maintenance teams to ensure a smooth operation and positive customer experience
  • Review contracts for accuracy and completeness
  • Help families with complaints and escalate to the cemetery sales manager if appropriate
  • Design sales initiatives and work with sales counselors to achieve goals
  • Assist with the recruitment of sales staff by posting job opportunities, attending interviews, and organizing community outreach
  • Step in to delegate tasks to the sales staff in the absence of the Sales Manager
  • Check Interment Order Authorizations and conduct "blind checks" as needed

UBER DRIVER

UBER
San Diego
07.2021 - 09.2021
  • Comprehend the use of Uber software, by extensively going through its functions and features
  • Respond to calls and pings from passengers according to the protocols established by the company
  • Receive and follow customers’ locations through the software, and follow the route as given by the uber app
  • Ensure timely arrival at the customers’ destinations and inquire into further destinations
  • Greet passengers when they embark on the vehicle
  • Confirm passengers’ identity by using their names to establish familiarity
  • Ensure that safe routes are used to reach desired destinations
  • Consider customers’ alternate route suggestions, after confirming that they are safe to use
  • Work with the Uber software to ensure the truncation of rides, at the end of each ride, according to the specifics of established protocols
  • Reroute passages to destinations in cases of high traffic, or road diversions, due to construction work
  • Perform both preventative and regular maintenance on cars ensuring that they remain in good working order
  • Maintain COVID-19 safety requirements when transporting passengers.

Service Writer

Hemet Chrysler Dodge Jeep Ram
Hemet
10.2020 - 07.2021
  • Initiate automotive services and repairs by ascertaining performance problems and services requested
  • Verify warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records
  • Ascertain automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules
  • Develop estimates by costing materials, supplies, and labor
  • Calculate customer’s payment, including deductibles
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
  • Obtain approval signatures and enters RO into service database system
  • Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation
  • Maintain automotive records by recording problems and corrective actions planned
  • Update job knowledge by participating in educational opportunities and reading manufacturers’ publications.

Store Service Manager

Mountain View Tire
Murrieta
12.2018 - 11.2019

Family Service Counselor

Carriage Services
Corpus Christi
06.2018 - 11.2018
  • Accountable for assisting families in making cemetery arrangements through selection and purchase of cemetery property, merchandise, and services on at-need or pre-need basis, ensuring expectations of client families and their guests were exceeded
  • Met with client families at time of need or on a pre-need basis to ensure that they were presented with all options pertaining to interment, cemetery property, and related merchandise and services
  • Established professional relationships with client families to ensure that all needs were being met
  • Completed required paperwork, ensured compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

Independent Funeral Sales

San Diego
07.2017 - 06.2018
  • Assisted families through pre-planning and pre-funding home sales presentations, helping them make decisions about the planning of their funeral services and memorial property needed in advance of their time of need
  • Sought out new clients and developed book of business by networking
  • Contacted prospects in a timely manner to present pre-need options.

Assistant Sales Manager

Service Corporation International
01.2017 - 06.2017
  • Offered promotion and relocation to Houston to manage two 6-member sales team, ensuring sales and customer satisfaction goals were met; assisted sales manager in recruiting, hiring, training, and retaining of sales counselors
  • Cultivated leadership by managing training and performance of sales team; conducted daily team meetings to review new sales and provide coaching for any development concerns
  • Instituted tracking procedures to ensure daily prospecting occurred and that sales counselors scheduled the minimum number of pre-need sales presentations per week
  • Observed sales teams' interaction with clients; assisted in the perfection of presentations
  • Exceeded monthly, quarterly, and annual sales goals of at-need and pre-need cemetery property, merchandise, and funeral services
  • Personally achieved 50% of monthly team goal of $700K and continuously reached 140% over goal after raise with an overall of $818K/month.

Team Leader

Service Corporation International
10.2016 - 01.2017
  • Promoted to lead and guide sales team to achieve sales and profit goals; functioned as the go-to for all supervisory issues, including training, sales process planning, presentations, and customer service while simultaneously identifying own leads
  • Wrote structured presentation scripts for funeral planning and cemetery purchases adhering to all corporate policies and CA insurance regulations
  • Scheduled staff for funeral ceremonies, including interment and disinterment to ensure services ran as planned
  • Held daily meetings with sales team to review expectations for daily, weekly, and monthly goals
  • Reviewed operational records and reports to project sales and determine profitability
  • Enhanced sales team's performance by providing in-depth training on presentation delivery, products, contracts, and service expectations
  • Delivered highest level of service by effectively interacting with client families during and after sales process.

Family Service Counselor

Glen Abbey Memorial Park & Mortuary, Service Corporation International
10.2013 - 10.2016
  • Accountable for assisting client families in making end of life arrangements through the selection and purchase of services on at-need or pre-need basis; ensured the expectations of client families and their guests are exceeded
  • Met with clients at the time of need or pre-need basis to ensure all final expense options were presented
  • Made sales presentations highlighting merchandise, services, and the benefits of pre-need arranging; developed new prospects and community-based contacts through proactive referral follow up, door knocking, and cold calling
  • Maintained positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family
  • Scheduled and conducted follow up appointments to ensure client family satisfaction and obtain referrals
  • Elite Seller status for exceeding quota and achieving $77K+ every month in sales of cemetery property, merchandise and funeral services.

Service Advisor and Service

  • Manager to Store Service Manager in less than 6 months; vital link between service technician and customer for busy after-market repair shop with $180K in sales per month
  • Train and supervise service personnel, including Service Manager, Front Sales Desk, and 7 mechanics/ technicians; assign and appraise work; motivate and discipline staff; address and resolve problems
  • Run service side of business, including selling, recommending solutions, inventory control, and scheduling; ensure all repairs and back shop run smoothly and meet customer service expectations
  • Monitor store productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety
  • Boost customer satisfaction through effective relationship building, monitoring the progress of each service order and updating customers.

Education

Associate of Sciences - Computer Information Sciences in Network Administration

Cuyamaca College
El Cajon, CA
06.2012

Skills

  • Automotive repair and service
  • Retail sales and merchandising
  • Cash handling and management
  • Time management skills
  • Organizational and leadership skills
  • Customer service and support
  • Data entry and analysis
  • Sales management and training
  • Team building and collaboration
  • Communication and presentation skills
  • Technical troubleshooting and support
  • Client needs assessment and consulting
  • Service appointment scheduling
  • Cost estimation and warranty claims management

Accomplishments

  • Life Insurance Agent / Financial Professional, AIG Financial Network
  • Trust Aide and Pre-Need Insurance, Family Estate Planning Services
  • Funeral Advisor, Pre-Need Funeral Insurance Agent, American Honor Funeral Planning

Additional Information

  • Certifications and Licenses , Driver's License Life Insurance License

Timeline

Family Service Advisor

Park Lawn Corporation
05.2025 - Current

Automotive Service Advisor

Stateline Auto Ranch Subaru
10.2024 - 05.2025

Family Service Advisor

Park Lawn Corporation
03.2024 - 10.2024

Family Service Advisor

Carriage Services
08.2023 - 03.2024

Sales Manager

Service Corporation International
04.2023 - 07.2023

Sales Manager

Service Corporation International
01.2023 - 03.2023

Assistant Sales Manager/ Family Service Administrator

FIDELITY MEMORIAL GROUP / GREEN LAWN CEMETERY
10.2021 - 01.2023

UBER DRIVER

UBER
07.2021 - 09.2021

Service Writer

Hemet Chrysler Dodge Jeep Ram
10.2020 - 07.2021

Store Service Manager

Mountain View Tire
12.2018 - 11.2019

Family Service Counselor

Carriage Services
06.2018 - 11.2018

Independent Funeral Sales

07.2017 - 06.2018

Assistant Sales Manager

Service Corporation International
01.2017 - 06.2017

Team Leader

Service Corporation International
10.2016 - 01.2017

Family Service Counselor

Glen Abbey Memorial Park & Mortuary, Service Corporation International
10.2013 - 10.2016

Service Advisor and Service

Associate of Sciences - Computer Information Sciences in Network Administration

Cuyamaca College

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