Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valentino Villarreal

4352 W. Sylvania Ave.

Summary

Dynamic Service Desk Analyst with proven expertise at Walmart, enhancing customer satisfaction through empathetic support and effective incident management. Skilled in network troubleshooting and fostering client relationships, I proactively reduced ticket resolution times while promoting teamwork and collaboration. Recognized for problem-solving abilities and a commitment to exceptional customer service.

Overview

7
7
years of professional experience

Work History

Service Desk Analyst

Walmart
01.2023 - 11.2024
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
  • Proactively identified recurring issues and worked with relevant departments to implement solutions.

Shipping and Receiving Clerk

Goodwill Industries Of Houston
03.2022 - 12.2023
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Shift Manager

Dollar General Market
02.2018 - 08.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.

Education

Diploma - Graphic Design

Clay High School
Oregon, OH
05.2012

Skills

  • Remote technical support
  • Incident management
  • Client relationship management
  • Network troubleshooting
  • Guest services agent training
  • Guest communication
  • Asset management
  • Customer service training
  • Customer service
  • Teamwork and collaboration
  • Help desk support
  • Organizational skills
  • Problem-solving
  • Highly professional
  • Customer communication and empathy
  • Friendly and patient
  • Customer service expert

Timeline

Service Desk Analyst

Walmart
01.2023 - 11.2024

Shipping and Receiving Clerk

Goodwill Industries Of Houston
03.2022 - 12.2023

Shift Manager

Dollar General Market
02.2018 - 08.2020

Diploma - Graphic Design

Clay High School

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Valentino Villarreal