Valentria Rich
Atlanta,GA
Summary
Dynamic customer service professional with extensive experience at Honda Financial Services, excelling in conflict resolution and technical troubleshooting. Proven track record of surpassing sales goals and enhancing customer satisfaction through effective communication and upselling techniques. Skilled in call management and employee training, consistently delivering results in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Agent
Honda Financial Services
Alpharetta, GA
03.2021 - Current
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Trained new hires on proper procedures for responding to customer inquiries.
- Greeted customers warmly when they called into the call center.
- Assisted customers with product selection based on individual needs.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Offered resolutions to de-escalate calls and solve customer issues.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Call Center Customer Service Representative
US Auto Finance
Alpharetta, GA
01.2017 - 02.2021
- Consulted with customers regarding needs and addressed concerns.
- Offered support for technical problems associated with products or services purchased by the customer.
- Identified potential opportunities for upselling products or services to customers.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Suggested solutions when a product malfunction was reported by the customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Bachelor of Science - Computer And Information Sciences
Georgia State University
Atlanta, GA05-2023
Skills
- Customer service
- Conflict resolution
- Sales support
- Technical troubleshooting
- Call management
- Upselling techniques
- Employee training
- Problem solving
- Data entry
- Microsoft office
- Problem-solving abilities
- Call control
- Database management
- Call center operations
- Effective communication
Certification
- Certified Data Entry Specialist
Timeline
Call Center Customer Service Agent
Honda Financial Services
03.2021 - Current
Call Center Customer Service Representative
US Auto Finance
01.2017 - 02.2021
Bachelor of Science - Computer And Information Sciences
Georgia State University
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