Valentyna Kamienieva
Summary
Highly motivated worker with extensive customer service, sales and hospitality experience. Outgoing sales representative and professional. Extraordinary in guest services Efficient in remote and hybrid work from home. Experience in Microsoft word and excel for client database and records. Highly driven problem solver. Very capable of change and strive to make an positive impact on other lives.
Overview
4
4
years of professional experience
Work History
Front desk
The White Swan
06.2022 - 04.2024
- Skills saying hello to guests
- Greeting guest with great hospitality
- Daily customer service
- Checking guest in and out of hotels
- Create single and group reservations
- Chat communication to guests
- Experience of lightspeed system
- Build sustainable relationships with guest
- And Marriott members
- Technology experience with Microsoft word, emails and company data system
- Transcribed phone messages and relayed to appropriate personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Housekeeper
Dirty Bottles
10.2022 - 08.2023
- Cleans and sanitizes hotel rooms, offices, public areas, restrooms, and residential areas.
- Vacuums, mops, and sweeps carpets and floors.
- Cleans windows and mirrors.
- Makes beds and changes linens.
- Replenishes toilet paper, hand towels, soap, and other toiletries.
- Empties and cleans trash cans and replaces liners.
- Washes dishes, utensils, kitchen gadgets, and appliances.
- Tidies and organizes personal items and belongings, drawers, closets, and storage spaces in a neat and orderly fashion.
- Washes, dries, irons, folds, and puts away laundry.
- Reports maintenance issues, including changing light bulbs.
- Deep cleans carpets, drapes, and upholstery.
Front Desk Receptionist
Zolote Runo
09.2020 - 12.2020
- Skills saying hello to guests
- Greeting guest with great hospitality
- Daily customer service
- Checking guest in and out of hotels
- Create single and group reservations
- Chat communication to guests
- Experience of lightspeed system
- Build sustainable relationships with guest
- And Marriott members
- Technology experience with Microsoft word, emails and company data system
- Transcribed phone messages and relayed to appropriate personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Bachelor of Arts - International Relations
St Cloud State University
Minneapolis, United States09.2024
High School Diploma -
High School of Kyiv
Kyiv, Ukraine06.2021
Skills
- Cold Calling
- Computer Operation
- Customer Service
- Typing
- Live Chat
- Help Desk
- Salesforce
- Account Management
- Network Support
- Cash Handling
- Cash Flow Analysis
- Financial Analysis
- Technical Support
Timeline
Housekeeper
Dirty Bottles
10.2022 - 08.2023
Front desk
The White Swan
06.2022 - 04.2024
Front Desk Receptionist
Zolote Runo
09.2020 - 12.2020
Bachelor of Arts - International Relations
St Cloud State University
High School Diploma -
High School of Kyiv
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