Valeree Danforth
Bolivar,MO
Summary
Dynamic and results-driven professional with extensive experience at Walgreens and a strong focus on customer service and employee training. Proven ability to enhance team performance and satisfaction through effective leadership and creative problem-solving. Skilled in inventory management and maintaining safety standards, ensuring operational excellence in fast-paced environments.
Work History
Shift Lead /Pharmacy Technician
Walgreens
- Supervised team members to ensure efficient store operations and exceptional customer service.
- Trained new employees on company policies, procedures, and operational standards.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Responded to and resolved customer questions and concerns.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Lead Baker
Provider Food Services
- Supervised daily baking operations, ensuring consistency and quality in product output.
- Developed and implemented new recipes, enhancing menu offerings and customer satisfaction.
- Trained and mentored junior bakers, improving team skills and efficiency in production processes.
- Monitored inventory levels, coordinating with suppliers to maintain necessary stock for operations.
- Streamlined baking processes, reducing waste and optimizing resource utilization within the kitchen.
- Managed inventory and ingredient ordering to ensure minimal waste and optimal freshness.
- Developed innovative recipes, resulting in a diverse and appealing product selection.
- Addressed customer inquiries professionally while offering personalized recommendations tailored to their tastes or dietary needs.
- Collaborated with management to develop seasonal menus based on current trends and customer preferences.
- Ensured consistent quality control measures were followed throughout the baking process for excellent results every time.
- Implemented improved sanitation practices, maintaining a clean and safe workspace at all times.
- Trained new staff members on baking techniques, equipment use, and safety protocols for successful integration into the team.
- Adhered to food safety regulations while handling ingredients, ensuring top-notch hygiene standards were maintained.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Maintained accurate inventory of baking supplies and ingredients.
- Created appealing displays to showcase products in bakery.
Lead Baker
Sodexo USA
- Supervised team members to ensure efficient store operations and exceptional customer service.
- Trained new employees on company policies, procedures, and operational standards.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Responded to and resolved customer questions and concerns.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
High School Diploma -
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Multitasking Abilities
- Time management
- Organizational skills
- Attention to details
- Safety processes and procedures
- Motivational leadership
- Goal setting and tracking
- Flexible schedule
- Customer service management
- Strong verbal and written communication
- Creative problem solving
- Positive attitude
Timeline
Shift Lead /Pharmacy Technician - Walgreens
Lead Baker - Provider Food Services
Lead Baker - Sodexo USA
Shawnee Mission South High School - High School Diploma,