Summary
Overview
Work History
Education
Skills
Certification
Future Goals
Timeline
Generic

Valeree Griffin

Elma,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Patient Registration Representative

Kaleida Health
Buffalo, NY
06.2022 - Current
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians and nursing staff.
  • Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.
  • Distributed informational materials, necessary forms and hospital procedures to patients.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
  • Visited patients' rooms to collect insurance and financial information required for registrations.
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Registered and verified patient records before triage with most up-to-date information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Cheerleading Coach

West Seneca Central School District
West Seneca, NY
08.2016 - Current
  • Motivate athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Prepare cheerleaders for games and competitions with rigorous practice schedules.
  • Promote stretching, mobility work and proper form to help athletes safely build strength.
  • Coordinate with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
  • Adjust coaching techniques based on strengths and weaknesses of athletes.
  • Teach range of sport-specific skills with optimal safety standards.
  • Pay specific attention to each individual team member to deliver constructive criticism balanced with praise.
  • Observe cheerleaders during events and practices to determine needs for individual or team improvement.
  • Participate in regular training courses to keep up-to-date with new teaching methods and developments.
  • Provide training direction, encouragement and motivation to prepare cheerleaders for competitive events.
  • Teach cheerleaders safety and proper stunting and tumbling techniques.
  • Maintain equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Plan and direct physical conditioning programs to enable athletes to achieve maximum performance.
  • Coordinate travel arrangements, tracked expenses and reported on all team activities.
  • Use Microsoft Word to maintain records of cheerleading performances and scores.

Special Pricing Coordinator

Airline Hydraulics
Bensalem, PA
12.2014 - 04.2021
  • Addressed internal pricing data problems head-on and developed creative solutions to prevent delays and missed targets.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Executed and supervised mass pricing updates per individual supply chains.
  • Built and strengthened strategic relationships with vendors, advertising agencies and leading hydraulic partners.
  • Met deadlines, exceeding expectations and effectively rolling out annual pricing updates.
  • Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
  • Communicated with team members and management to obtain current information to keep our systems up to date.
  • Resolved pricing discrepancies and escalated unresolved problems to management to promote good internal relations.
  • Provided high level of customer service to each person by engaging and using active listening and effective interpersonal skills.

Corporate Customer Service Supervisor

Tanning Bed
West Seneca, NY
01.2009 - 12.2014
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached employees through day-to-day work and complex problems.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Coordinated special projects and managed schedules.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved account issues to build rapport and relationships with clients.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.

Education

No Degree - Psychology And Nursing

Erie Community College
Buffalo, NY

Associate of Science - Nursing

Trocaire College
Buffalo, NY
12.2023

High School Diploma -

West Seneca West Senior High School
West Seneca, NY
06.2011

Skills

  • Efficient and Detail-Oriented
  • Self-Motivated
  • Team Player
  • Excellent work ethic
  • Good listening skills
  • Responsible
  • Proficient in Microsoft Office, Word & Excel
  • Data Entry and Recordkeeping
  • Critical Thinking
  • Time Management

Certification

  • Certified in CPR/AED
  • Certified in First Aid
  • Mandated Abuse Reporter
  • Philosophy, Principles, & Organization of Athletics
  • Concussion Management

Future Goals

I am seeking a career in health care as I continue to attend school to obtain a nursing degree. I feel confident that I would make a great candidate for either the clerical side or taking on a more hands on role. With my current experience, I believe I can carry out day-to-day duties accurately and effectively. Some responsibilities I feel I would adequately be able to complete are, checking vitals such as temperature, blood pressure and blood sugar levels. Measuring height and weight. Helping patients effectively manage routine bathing, grooming, and other hygienic needs. Document patient symptoms, medical history, current medications, intake and outtake, as well as collaborate with peers and attend meetings to discuss resolution of any ongoing issues. Report unusual or urgent circumstances in patients condition or environment immediately to supervisor in charge. Answer call lights and support patient comfort and safety. Maximize patient satisfaction by helping individuals carry out personal tasks. I plan to utilize my nursing knowledge to identify patient needs and offer appropriate remedies. I also understand that there may be a need to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage. My goal is to preform high quality patient care whilst demonstrating respect, friendliness and willingness to help wherever needed. My energetic personality and positive attitude would be a great fit for the fast paced working environment that is modern day healthcare.

Timeline

Patient Registration Representative

Kaleida Health
06.2022 - Current

Cheerleading Coach

West Seneca Central School District
08.2016 - Current

Special Pricing Coordinator

Airline Hydraulics
12.2014 - 04.2021

Corporate Customer Service Supervisor

Tanning Bed
01.2009 - 12.2014

No Degree - Psychology And Nursing

Erie Community College

Associate of Science - Nursing

Trocaire College

High School Diploma -

West Seneca West Senior High School

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Valeree Griffin