VALERI BUCKLEY
Steger,IL
Summary
To work in an environment that promotes professional competency while promoting continuous and never-ending improvement. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
24
24
years of professional experience
Work History
Center Shipping Coordinator
Fedex Office And Printe Center
3/07/08 - 03/8/24
- Provided customer service by determining appropriate shipping methods, informing customer of company products, services, routes and rates, ensure quality customer service is given to customers by providing packaging services.
- Maintain inventory of shipping supplies, maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers and sort incoming parcels, assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels, complete required financial paperwork and assist with financial reporting including daily sales and closing facility.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Center Customer Service Coordinator
FedEx Office and Print Center
03.2008 - 03.2024
- Demonstrated consultative behaviors to ensure friendly, polite and expert service to all customers, followed copying protocol (copyright law, confidentiality and carefully handling of original documents), troubleshoot routine equipment problems, operated Point of Sale Terminal (POS), handled financial transactions and making change, completed required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits, performed administrative duties, ordering supplies and inventory control, assisted in training other team members, all other duties as needed or required.
Service Desk Team Member
Target Retail Store
06.2003 - 12.2008
- Resolved guest concerns quickly and accurately, neatly stocked items on shelves and processed transactions, maintained a clean store environment, identified and reported safety concerns promptly.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
Administrative Secretary
Advocate Christ Medical Center
01.2000 - 06.2002
- Maintained confidential employee records, utilized computer to order supplies and looked up account information, arranged for repair and maintenance service, performed general office duties including typing letters, interoffice memos, and filing, coordinated interdepartmental meetings, distribution of incoming and outgoing mail in a timely manner, handled accounts payable and data entry as needed.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Pharmacy Technician Certificate -
Northwestern College
Bridgeview, IL08.2011
Associate of Applied Science Degree - Secretarial Science
Heald Business College
Oakland, CA06.1993
Skills
- Microsoft Word
- POS system
- FPOS System
- Typing 70 wpm
- 14 years customer service
- Professional and mature
- Resourceful
Accomplishments
Timeline
Center Customer Service Coordinator
FedEx Office and Print Center
03.2008 - 03.2024
Service Desk Team Member
Target Retail Store
06.2003 - 12.2008
Administrative Secretary
Advocate Christ Medical Center
01.2000 - 06.2002
Center Shipping Coordinator
Fedex Office And Printe Center
3/07/08 - 03/8/24
Pharmacy Technician Certificate -
Northwestern College
Associate of Applied Science Degree - Secretarial Science
Heald Business College
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