Valeria Aguilera
El Paso,Tx
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative
Aucera
09.2024 - 09.2025
- Assisted customers with product inquiries, resolving issues promptly and efficiently.
- Processed sales transactions using point-of-sale systems, ensuring accuracy in billing.
- Developed rapport with customers, enhancing overall satisfaction and retention rates.
- Collaborated with team members to meet and exceed sales targets consistently.
- Educated customers on product features, benefits, and promotions to drive sales growth.
- Maintained knowledge of industry trends to better assist customers in making informed decisions.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Answered over 100 calls in one hour
Daycare Teacher
Aggies Angels
06.2023 - 09.2024
- Designed and implemented engaging lesson plans to enhance children's developmental skills.
- Fostered a safe, nurturing environment for children through effective classroom management techniques.
- Collaborated with parents to discuss children's progress and address any concerns or needs.
- Organized educational activities that promote social, emotional, and cognitive growth in young learners.
- Mentored new staff on best practices for child engagement and curriculum delivery.
- Developed age-appropriate materials and resources to support diverse learning styles.
- Maintained accurate records of children's development and communicated findings with stakeholders.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Worker with up to 20 kids at a time
Cashier
Food King Supermarkets
09.2022 - 06.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over 200 customers per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
Food Runner
Lins
06.2022 - 07.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Answered questions from restaurant patrons regarding menu items.
- Organized and replenished supplies at food stations to optimize team performance.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Cultivated warm relationships with regular customers.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
- Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
- Attended over 100 customers a day
Education
High School Deploma -
Del Valle High School
El Paso, TX06.2022
Skills
- First Aid/CPR
- Dependable and Responsible
- Decision-Making
- Flexible and Adaptable
- Excellent Communication
- Active Listening
- Team oriented
- Self-Motivated
- Critical Thinking
- Analytical and Critical Thinking
- Written Communication
Timeline
Customer Service Sales Representative
Aucera
09.2024 - 09.2025
Daycare Teacher
Aggies Angels
06.2023 - 09.2024
Cashier
Food King Supermarkets
09.2022 - 06.2023
Food Runner
Lins
06.2022 - 07.2022
High School Deploma -
Del Valle High School