Valeria Alcalde
Rockville,MD
Summary
Enthusiastic professional with a solid foundation in customer relationship management and effective communication. Committed to leveraging training skills and operational expertise to enhance customer experiences and drive team success. Adaptable and detail-oriented professional with a solid background in customer service and food preparation. Strong ability to manage stock and maintain cleanliness, ensuring compliance with safety standards while enhancing customer experiences.
Overview
4
4
years of professional experience
Work History
Salad Artist
Chopt Salad
Potomac, Maryland
05.2024 - Current
- Assisted team members in training new employees on salad preparation techniques.
- Maintained cleanliness and organization of workstations and salad prep areas.
- Followed food safety guidelines to ensure quality standards were met consistently.
- Properly labeled containers of prepared foods with date and time stamps before storing them in refrigerators or freezers.
- Rotated stock regularly so that older items were used first.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Sales Associate
Areopostale
Bethesda, Maryland
09.2022 - 01.2023
- Trained new team members on cash register operations, stock management, and customer service techniques to enhance team efficiency.
- Coached staff on customer service practices and operational standards to improve customer satisfaction.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Evaluated sales metrics to detect emerging market trends.
- Maintained records related to sales for store management.
- Established and nurtured relationships with peers and management to foster a collaborative team environment.
- Stocked shelves and replenished merchandise as needed throughout the day.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Walter Johnson High School
Bethesda, MD06-2024
Skills
- Cash register operation
- POS system operation
- Stock management
- Visual merchandising
- Customer engagement
- Customer relationship management
- Effective communication
- Excellent people skills
- Team training
- Flexible schedule
Languages
Spanish
Professional
English
Full Professional
Timeline
Salad Artist
Chopt Salad
05.2024 - Current
Sales Associate
Areopostale
09.2022 - 01.2023
High School Diploma -
Walter Johnson High School