Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gonzalo Ampuero

Green Cove Springs,FL

Summary

Dynamic professional with a proven track record of excelling in high productivity and efficient task completion. Adept at implementing virtualization solutions, enhancing system reliability, and ensuring seamless integration of new technologies. Strong communicator and critical thinker, with a commitment to achieving company goals, and exceptional service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

NOC Engineer

Nymbus
Jacksonville, FL
09.2022 - Current
  • Deploy and configure physical and virtual servers, following standardized build processes.
  • Implement security hardening measures in accordance with industry best practices and company policies.
  • Continuously monitor data center infrastructure.
  • Perform root cause analysis, and contribute to improving system reliability.
  • Document resolutions and update knowledge base articles for common issues.
  • Follow change management processes for system modifications and deployments.
  • Schedule and apply security patches and updates to servers.
  • Utilize various software and tools to streamline processes and optimize performance.
  • Implement new technologies, such as virtualization and cloud computing, into existing networks.
  • Identify areas where costs could be reduced through the use of virtualization technologies.
  • Implement virtualization solutions based on the Nutanix platform.
  • Implement AWS cloud-based solutions to meet customer requirements.
  • Created IAM users and roles with appropriate access control policies.

NOC Engineer

AdvancedMD
South Jordan, UT
08.2017 - 08.2022
  • Configuration and maintenance of monitoring systems.
  • Monitor and maintain infrastructure and applications.
  • Imagined OS and software deployments throughout the system, and addressed any implementation concerns.
  • Trained team members and users in newly implemented and emerging technologies to enhance business productivity.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Monitored system performance to determine the adjustments needed.
  • Planned, tested and supported high-availability infrastructures.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Updated software versions with patches, and new installations to close security loopholes, and protect users.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Monitored application logs stored in CloudWatch Logs for operational insights.
  • Performed troubleshooting of various issues related to AWS services.

Client Support Specialist

AdvancedMD
South Jordan, UT
02.2015 - 08.2017
  • Researched, identified, and responded to client inquiries expeditiously, providing reactive and proactive customer support.
  • Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
  • Diagnosed technical problems and communicated solutions to customers.
  • Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Delivered friendly and knowledgeable support to current and prospective customers.

IT Support Specialist

Intermountain Healthcare
Salt Lake City, UT
11.2009 - 02.2015
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
  • Supported new infrastructure planning and deployment to meet organizational expectations.
  • Performed walk-throughs for new hires to aid in technological onboarding processes.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.

Lead Technical Support Specialist

School Improvement
Midvale, UT
06.2012 - 08.2014
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Mentored other technologists and support professionals to provide professional development and skill enhancement.
  • Worked with customer service managers to resolve customer concerns on daily basis.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Education

Associate of Applied Science - Computer And Information Sciences

University of Florida
Gainesville, FL

Professional Education Bootcamp - Data Analytics

University of Utah
Salt Lake City, UT

Some College (No Degree) - General Studies

Salt Lake Community College
Salt Lake City, UT

High School Diploma -

Copper Hills High School
West Jordan, UT

Skills

  • Software deployment
  • Troubleshooting
  • Computer skills
  • Critical thinking
  • Organizational skills
  • Problem resolution
  • Communication skills
  • Virtualization
  • Windows Server administration
  • Cloud computing
  • Linux CLI
  • Documentation
  • AWS
  • Microsoft SQL, PostgreSQL
  • Python, Pandas, VBA
  • Nutanix Prism
  • HTML, Javascript
  • Analytical skills

Certification

AWS Cloud Practitioner

Timeline

NOC Engineer

Nymbus
09.2022 - Current

NOC Engineer

AdvancedMD
08.2017 - 08.2022

Client Support Specialist

AdvancedMD
02.2015 - 08.2017

Lead Technical Support Specialist

School Improvement
06.2012 - 08.2014

IT Support Specialist

Intermountain Healthcare
11.2009 - 02.2015

Professional Education Bootcamp - Data Analytics

University of Utah

Some College (No Degree) - General Studies

Salt Lake Community College

High School Diploma -

Copper Hills High School

Associate of Applied Science - Computer And Information Sciences

University of Florida

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Gonzalo Ampuero