Valeria Arango
Orlando,FL
Summary
I am someone who enjoys a fast-paced environment and getting to know people. I've been in the food industry for about 6 years and have worked for different types of restaurants; family friendly, sports bars, and fast food. I am reliable and a joy to work with and will like to continue that in a new restaurant.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Twin Peaks
Orlando, FL
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Bartender/Marketing Manager
Tilted Kilt and Eatery
Bolingbrook, IL
02.2020 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Optimized website content for improved search engine rankings and increased web traffic.
Warehouse Picker
Amazon
Mokena, IL
01.2020 - 01.2021
- Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.
- Picked items for customer orders according to order slips or verbal instructions.
- Attended mandatory training sessions regarding safety protocols, operational procedures and new technology implementation.
- Operated hand-held scanners to track product movement within the warehouse environment.
- Loaded and unloaded goods from trucks using forklifts and pallet jacks.
- Packaged items securely in boxes, bags or other containers before shipping.
- Pulled merchandise to fulfill orders to specification.
- Packaged fragile items with protective padding to prevent damages during shipments.
Front Desk Receptionist
Body Tech Total Fitness
Mokena, IL
06.2017 - 06.2019
- Responded to customer inquiries via phone, email, and in person.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Cleaned, sanitized and organized the smoothie bar area.
- Ensured that all equipment was properly cleaned, maintained and stored after each shift.
- Maintained knowledge of current smoothie specials and promotions.
- Complied with all applicable sanitation, health, and personal hygiene standards.
Education
Certificate - Special Effects Makeup
Vocational Academy of Makeup And Prosthetics
Orlando, FL11-2023
High school diploma -
Lincoln-Way East High School
Frankfort, IL06.2019
Skills
- Bilingual
- Patience
- Responsible
- Multitasker
- Teamwork
- Communication
- Organizational
- Social media management
- Digital marketing
- Time management
- Mixology
Languages
English/Spanish, Fluent
Affiliations
- Line Dancing
- Cooking
- Travel
- Working Out
Timeline
Server/Bartender
Twin Peaks
01.2024 - Current
Server/Bartender/Marketing Manager
Tilted Kilt and Eatery
02.2020 - 02.2023
Warehouse Picker
Amazon
01.2020 - 01.2021
Front Desk Receptionist
Body Tech Total Fitness
06.2017 - 06.2019
Certificate - Special Effects Makeup
Vocational Academy of Makeup And Prosthetics
High school diploma -
Lincoln-Way East High School
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