Valeria Argenal
Orlando
Summary
I am a bilingual customer service driven professional who excels in multi-tasking and communication. I am detail-oriented, organized, and work well in fast paced work environment while providing an optimal customer experience.
Overview
6
6
years of professional experience
Work History
BCBS FEP Customer service representative
Qulafon
09.2022 - Current
- Assisted members and providers with claims and benefits
- Provided assistance to members' regarding there policies.
- Verify provider's authorization status as well as checking CPT codes and ICD-10 codes
- Reviewed claim denials, advised payment details, and verified eligibility
- Verified providers network status with their Tax ID, NPI, or facility number
- Assisted federal employees with liability, copayments, coinsurance, deductible, and out of pocket expenses.
Stock associate
Amazon
09.2021 - 09.2022
- Consistent lifting with objects 5-40 LBS
- Organized products to provide accurate results
- Understood the safety with pallet jacks, heavy lifting, and unloading trucks
- Ability to stand on feet for 10+ hours.
Customer service representative
24-7 in touch
06.2019 - 06.2020
- Handled inbound and outbound calls
- Assisted high call volume answering calls with technical issues, deliveries, payments, and feedback
- Guide members into logging into New York Times account
- Email members with assistance on delivery inquiry, account reset, and follow-ups
- Identified and maximized sale opportunities
- Increased customer retention rates
- Successfully handled visual merchandising to promote company vision
- Assisted with providing a welcoming environment while building relationships with customers.
Sales associate
Foot locker
06.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Felix Varela high school
Miami, Florida06.2019
Skills
- Bilingual
- Computer analysis
- Communication
- Medical billing
- Handles inbound and outbound calls
- Assisted high call volume answering calls with technical issues, deliveries, payments and feedback
Timeline
BCBS FEP Customer service representative
Qulafon
09.2022 - Current
Stock associate
Amazon
09.2021 - 09.2022
Customer service representative
24-7 in touch
06.2019 - 06.2020
Sales associate
Foot locker
06.2018 - 06.2019
High School Diploma -
Felix Varela high school
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