Valeria Arico

Operational Oversight:

• Managed inventory and supply orders, ensuring optimal stock levels while minimizing waste and maintaining cost-effective operations.
• Streamlined spa processes by overseeing day-to-day operations, from scheduling services to coordinating staff to enhance overall efficiency and service delivery.
• Ensured compliance with health and safety regulations, overseeing medical equipment maintenance and operational protocols to maintain a safe and compliant environment

• Prepare monthly, quarterly, and annual reports on financial performance, client satisfaction, and service quality.
• Track key performance indicators (KPIs), such as client retention, revenue per treatment, and employee performance.
• Use data to make informed decisions on staffing, services, and marketing strategies.

Event Planning & Marketing:

• Developed marketing strategies that boosted brand awareness, attracting new clients to the medical spa.
• Developed and executed a variety of successful in-house and promotional events, including product launches, client appreciation days, and seasonal promotional events to increase brand awareness and client retention.
• Coordinated logistics for all event aspects, including venue selection, vendor management, catering, and staff assignments, ensuring seamless and memorable experiences.

• Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Collaborated with influencers to create sponsored content, expanding brand exposure and attracting new followers.
• Managed content calendar, ensuring consistent and timely publication across all social channels.