Valeria Arroyo Gonzalez

• Led engineering team in maintaining hotel infrastructure and equipment efficiency.
• Implemented preventive maintenance schedules, reducing equipment downtime significantly.
• Streamlined operational workflows, enhancing service delivery across departments.
• Trained and mentored junior engineers on best practices and safety protocols.

• Coordinated engineering projects, ensuring alignment with timelines and resource allocation.
• Developed project schedules, tracking progress and facilitating communication among stakeholders.
• Managed documentation processes, maintaining accuracy and compliance.
• Streamlined workflow processes, enhancing team efficiency
• Find providers and place orders.
• Created end of month billing for owners.
• Update meter reads on property every month.
• Troubleshooting Tv's with Sonifi system.
• Collaborated on cross-functional facility projects.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Computer skills and phone answering to any department or guests request
• Operation of Alice, HMS and Opera systems
• Worked with front desk to respond promptly to all guest requests.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Evaluated employee performance and developed improvement plans.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Trained and mentored new staff on cleaning and safety protocols.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Addressed customer feedback and complaints to maximize satisfaction.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Conducted regular audits of public spaces and staff work areas to maximize quality control.
• Inventories of linen and cleaning supplies

I was cleaning houses around Telluride and Mountain Village areas

• I started working in 2013 as room attendant part time seasonal, in 2016 I changed my status to full time year around, in 2017 I change my position to housekeeping runner. I ended up being promoted to supervisor at the beginning of the year 2019
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
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• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Increased employee performance through effective supervision and training.
• Addressed customer feedback and complaints to maximize satisfaction.
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