Valeria Avila
Lubbock
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Excellent work ethic and practical communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly motivated employee with a desire to take on new challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Service Worker
Chipotle Grill
Lubbock
10.2024 - Current
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Acquired new skills to support team and further accommodate customer needs.
Server
Applebee's Bar + Grill
Horizon City
05.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with a POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Host
Applebee's Bar + Grill
Horizon City
05.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Answered customer questions about hours, seating, and menu information
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
Secretary Assistant
Iglesia Tabernáculo Nuevo
El Paso
06.2023 - 07.2024
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Provided clerical support to company employees by copying, faxing, and filing documents
Education
Bachelor of Science - Psychology
Texas Tech University
Lubbock, TX05.2027
Skills
- Multitasking Proficient
- Exceptional Communication
- Team Collaboration
- Research methods
- Analytical skills
- Conflict resolution
- Customer service
- Problem-solving abilities
Affiliations
- Hispanic Student Society - TTU
Certification
Food Handler License, American Safety Council, 06/13/2024
Languages
Spanish, Bilingual
Timeline
Food Service Worker
Chipotle Grill
10.2024 - Current
Server
Applebee's Bar + Grill
05.2024 - 07.2024
Host
Applebee's Bar + Grill
05.2024 - 07.2024
Secretary Assistant
Iglesia Tabernáculo Nuevo
06.2023 - 07.2024
Bachelor of Science - Psychology
Texas Tech University
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