Valeria Barboza
Fresno,CA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
DEXA TECH
WISH FRESNO BREAST CENTER
Fresno, CA
04.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Medical Assistant
WISH FRESNO BREAST CENTER
FRESNO , CA
04.2019 - Current
- Assisted radiologist in the performance of biopsies and other surgical procedures.
- Prepared specimens for histological processing, including tissue embedding, sectioning, and staining.
- Processed patient information to ensure accuracy prior to biopsy procedure.
- Scheduled biopsy appointments and communicated with patients regarding pre-procedure instructions.
- Maintained records of all biopsy results and tracked follow-up care as needed.
- Coordinated specimen collection from multiple sources, including clinical sites, laboratories, and external vendors.
- Collaborated with radiologists to review imaging studies prior to performing a biopsy.
- Provided support to physicians during biopsies by ensuring appropriate instruments were readily available.
- Ensured compliance with applicable regulations related to handling human tissue samples.
- Reviewed pathology reports for accuracy before releasing them to ordering physicians or medical centers.
- Maintained communication with referring doctors throughout the course of a patient's treatment plan.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Front Desk Receptionist
WISH FRESNO BREAST CENTER
FRESNO , CA
04.2019 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
Lead Medical Assistant
Family wellness clinic
Clovis, CA
09.2015 - 04.2019
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Assisted patients with registration, new patient paperwork and check-out process.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Education
DEXA CERTIFICATE -
University of California - San Diego
La Jolla, CA02-2024
MEDICAL ASSISTANT -
UEI College - Fresno
Fresno, CA08-2015
High School Diploma -
PARK RIDGE
Fresno, CA04-2015
Skills
- Perform bone density scans on patients using a dual-energy X-ray absorptiometry (DEXA) scanner, by position patients, ensure their safety and comfort, and record and analyze the scan results
- Responsible for performing administrative and clinical tasks to support the work of physicians and other health professionals
Languages
English
Professional
Spanish
Professional
Timeline
DEXA TECH
WISH FRESNO BREAST CENTER
04.2019 - Current
Medical Assistant
WISH FRESNO BREAST CENTER
04.2019 - Current
Front Desk Receptionist
WISH FRESNO BREAST CENTER
04.2019 - Current
Lead Medical Assistant
Family wellness clinic
09.2015 - 04.2019
DEXA CERTIFICATE -
University of California - San Diego
MEDICAL ASSISTANT -
UEI College - Fresno
High School Diploma -
PARK RIDGE
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