Valeria Bautista
Kissimmee,FL
Summary
Dedicated and compassionate healthcare professional with over six years of diverse experience in mental health, patient care, and customer service. Committed to positively impacting lives and actively seeking roles that contribute to optimal patient outcomes. Goal-oriented and empathetic, with strong computer proficiency, eager to apply skills in a dynamic organization while pursuing a diploma in practical nursing to advance toward becoming a registered nurse within the next two years.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Coordinator
Revitalizing Infusion Therapies
03.2025 - Current
- Conduct a minimum of 5-8 weekly post-evaluation consultations with new patients, providing detailed information on treatment expectations, benefits, costs, and the prior authorization process.
- Manage new patient onboarding and enrollment in the FDA-mandated REMS program per Spravato treatment guidelines.
- Ensure timely prior authorization renewals and scheduling follow-up appointments as needed.
- Serving as a point of contact for patient issues in the absence of the clinical administrative manager.
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Managed scheduling and communication between departments to ensure timely appointments.
TMS/Spravato Coordinator
Mindful Behavioral Healthcare
12.2024 - 03.2025
- Conducting one-on-one consultations to educate patients on Esketamine Spravato and TMS treatment options for modalities such as severe treatment resistant depression and generalized anxiety disorder.
- Administering transcranial magnetic stimulation (TMS) therapy as well as monitoring Spravato (Esketamine) treatments as a REMS center.
- Ensuring patients meet safety standards before initiating treatments such as verifying changes in medications or mental/physical changes that could be a result of treatment.
- Measuring, reading, and reporting vital signs with blood pressure, oxygen saturation, pulse, and temperature.
Senior Behavioral Health Technician
Success TMS / Greenbrook TMS Healthcare
08.2022 - 12.2024
- Deliver high-quality care to patients with mental health challenges, contributing to treatment plans and therapeutic interventions through the administration of transcranial magnetic stimulation therapy (TMS).
- Worked in collaboration with Janssen Pharmaceuticals to begin the first Esketamine Spravato program with Greenbrook TMS Healthcare in the Central Florida area.
- Manage office operations as a Senior Technician, including maintaining inventory of office supplies, scheduling patient appointments to ensure efficient workflow, and training new staff.
Registered Behavior Technician (RBT)
Learning Leaps Behavioral Services
01.2022 - 08.2022
- Implemented Applied Behavior Analysis therapy on children ages 4-10 ) to improve quality of life by teaching communication, social, and listening skills.
- Worked with a variety of therapists including speech, occupational, and physical to address varying client needs.
- Collaborated with multidisciplinary teams to ensure consistent application of therapeutic techniques.
- Advocated for client needs during team meetings, contributing to holistic care approaches.
Lead Technician
BioLife Plasma Services
07.2019 - 05.2021
- Performed a minimum of 60-85 sticks on plasma donors per shift while maintaining a section of 6 donors at time and providing assistance to sister section.
- I was highly requested by frequent donors to perform their sticks due to maintaining a 98% succession rate.
- Supervised phlebotomy processes, ensuring compliance with safety regulations and quality standards.
- Managed inventory of supplies, ensuring availability for uninterrupted operational flow.
Education
Diploma - Practical Nursing
Northbridge University College of Nursing
Orlando, FL08-2026
Associate of Arts - Pre-nursing
Valencia College
Orlando, FL12-2018
High School Diploma - undefined
Gateway High School
Kissimmee, FL05-2018
Skills
- Behavioral Health: Strong background in implementing behavioral plans and monitoring progress
- Customer Service Excellence: Proven ability to build rapport with patients and clients, addressing their needs effectively and benevolently
- Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and various electronic health records software (EHR)
- Leadership and Teamwork: Experienced in collaborating with healthcare professionals to achieve common goals
- Organizational Skills: Excellent time management, prioritization, and attention to detail
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Certification
- BLS/CPR Certified
- Phlebotomy experience
- NeuroStar Transcranial Magnetic Stimulation Certification
- Experience as a Registered Behavior Technician in Florida
Timeline
Coordinator
Revitalizing Infusion Therapies
03.2025 - Current
TMS/Spravato Coordinator
Mindful Behavioral Healthcare
12.2024 - 03.2025
Senior Behavioral Health Technician
Success TMS / Greenbrook TMS Healthcare
08.2022 - 12.2024
Registered Behavior Technician (RBT)
Learning Leaps Behavioral Services
01.2022 - 08.2022
Lead Technician
BioLife Plasma Services
07.2019 - 05.2021
Associate of Arts - Pre-nursing
Valencia College
High School Diploma - undefined
Gateway High School
Diploma - Practical Nursing
Northbridge University College of Nursing