Valeria Bell
Pharmacy Production Clerk Associate Representative
Memphis,TN
Summary
I graduated from the University of Memphis in 2024 with a Bachelor of Arts in Psychology, fueled by my passion for understanding the human experience. As a member of the International Honor Society and the National Society of Leadership and Success (NSLS), I showcase my unwavering commitment to psychology, leadership, and service. My strong adaptability and proactive approach to learning have been the cornerstones of my academic achievements. I am ready to channel my knowledge and skills in psychology to create positive change in a professional setting. Recognized as the top trainer at my workplace, I am acknowledge for my honesty and communication skills. Collaborating with management, I strive to cultivate a harmonious and peaceful work environment.
Overview
32
32
years of professional experience
23
23
years of post-secondary education
Work History
Independent Contractor Medical Courier
DTH Expeditors
01.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Increased efficiency in delivery routes, streamlining operations and minimizing transport times.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Managed delivery route for optimal use of time and fuel.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Communicated with dispatch and customers for accurate delivery information.
- Supported patient confidentiality by complying with HIPAA regulations during all deliveries.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference
- Devised and implemented processes and procedures to streamline operations
- Evaluated staff performance and provided coaching to address inefficiencies
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
Pharmacy Production Clerk Associate Representative
Accredo
07.2021 - Current
- Maintained a clean and organized work environment, adhering to strict standards of cleanliness for safety compliance.
- Optimized workflow within the pharmacy production area, implementing improvements as needed based on feedback from colleagues or observed inefficiencies.
- Improved pharmacy efficiency by accurately processing and packaging medications for timely distribution.
- Boosted customer satisfaction by promptly addressing inquiries or concerns relating to medication needs.
- Participated in team meetings to discuss and address any challenges or potential improvements in the pharmacy production process, promoting a culture of continuous improvement.
- Reduced wait times for patients by swiftly inputting prescription data into the pharmacy system for seamless order completion.
- Provided backup support to other pharmacy personnel as needed, demonstrating flexibility and adaptability within the workplace.
- Ensured data confidentiality by adhering to strict guidelines for handling patient information during medication processing and packaging.
- Facilitated communication between pharmacists, technicians, and shipping teams, fostering a cohesive working environment that promoted productivity.
- Assisted in training new team members on pharmacy production processes, contributing to overall staff competency and efficiency.
- Minimized errors in prescription fulfillment by diligently cross-checking all information before processing orders.
- Counted and labeled prescriptions with correct item and quantity.
- Verified prescription information prior to entry in pharmacy computer system.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Shipping Associate
Niagara Bottling
07.2018 - 11.2020
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Assisted staff in shipping processes such as proper handling and storage.
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Handled high-volume paperwork and collaborated with Cooperate department to resolve invoicing and shipping problems.
- Took corrective action following accidents to eliminate possibility of recurrence.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than 80 carriers (truck Drivers) packages per day.
- Conducted research to address shipping errors and packaging mistakes.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Worked with vendors to schedule more than 50 daily pickups and over 100 weekly deliveries.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
- Reviewed order data on daily basis to verify transactions and shipping dates.
- Maintained accurate records in OTM/EXCEL/WMS/E80/OUTLOOK EXPRESS/, including materials weights, bill amounts and identified variances.
- Handled high-volume paperwork and collaborated with production department to resolve invoicing and shipping problems.
- Compiled and maintained important records such as BOL, Weigh scale tickets and incoming freight data using Excel.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
Cold End Operator
ROCKWOOL
11.2020 - 06.2021
- Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
- Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
- Maximized productivity by keeping detailed production records and identifying hold-ups.
- Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
- Read and interpreted blueprints and schematics for work to be performed.
- Maintained machines within work area, complying with company and OSHA safety rules and regulations.
- Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
- Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow
- Enhanced operational efficiency by monitoring and adjusting production equipment for optimal performance
- Maintained organized work area by cleaning and removing hazards
Night Sorter
FedEx
07.2017 - 07.2018
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Sorted items according to its destination.
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Attached identifying tags to containers to mark with identifying shipping information.
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
- Organized and assessed varies materials, following established guidelines to make determinations on classification, grade or acceptability.
- Opened all incoming packages to sort according to sizes, batch numbers and types.
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
- Stacked items according to weights, sizes, types and picking priorities.
Machine Operator
Impact Innovations Inc.
04.2013 - 07.2017
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
- Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
- Maintained machines within work area, complying with company and OSHA safety rules and regulations.
- Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Maximized productivity by keeping detailed production records and identifying hold-ups.
Machine Operator
Cleo Wrap (Now Known As Impact Innovations)
06.1993 - 08.2011
- Followed detailed instructions to operate machines with accuracy and produce quality products
- Set up and adjusted equipment and properly configured machines for daily operation
- Set up and ran machinery to produce exceptional products for industrial needs
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines
Education
Bachelor of Arts - Psychology
University Of Memphis
Memphis, TN 02.2018 - 12.2024
Associate of Science - Psychology
Southwest Community College
Memphis, TN 02.2016 - 12.2017
No Degree - Pharmacy Technology
Remington
Memphis, TN 01.2004 - 05.2005
High School Diploma -
Westwood High School
Memphis, TN 08.1980 - 08.1993
Skills
MS Office
Timeline
Independent Contractor Medical Courier
DTH Expeditors
01.2024 - Current
Pharmacy Production Clerk Associate Representative
Accredo
07.2021 - Current
Cold End Operator
ROCKWOOL
11.2020 - 06.2021
Shipping Associate
Niagara Bottling
07.2018 - 11.2020
Bachelor of Arts - Psychology
University Of Memphis
02.2018 - 12.2024
Night Sorter
FedEx
07.2017 - 07.2018
Associate of Science - Psychology
Southwest Community College
02.2016 - 12.2017
Machine Operator
Impact Innovations Inc.
04.2013 - 07.2017
No Degree - Pharmacy Technology
Remington
01.2004 - 05.2005
Machine Operator
Cleo Wrap (Now Known As Impact Innovations)
06.1993 - 08.2011
High School Diploma -
Westwood High School
08.1980 - 08.1993
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