Valeria Bell
Pharmacy Production Clerk Associate Representative
Memphis,TN
Summary
I graduated from the University of Memphis in 2024 with a Bachelor of Arts in Psychology, fueled by my passion for understanding the human experience. As a member of the International Honor Society and the National Society of Leadership and Success (NSLS), I showcase my unwavering commitment to psychology, leadership, and service. My strong adaptability and proactive approach to learning have been the cornerstones of my academic achievements. I am ready to channel my knowledge and skills in psychology to create positive change in a professional setting. Recognized as the top trainer at my workplace, I am acknowledge for my honesty and communication skills. Collaborating with management, I strive to cultivate a harmonious and peaceful work environment.
Overview
32
32
years of professional experience
23
23
years of post-secondary education
Work History
Independent Contractor Medical Courier
DTH Expeditors
01.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Increased efficiency in delivery routes, streamlining operations and minimizing transport times.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Managed delivery route for optimal use of time and fuel.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Communicated with dispatch and customers for accurate delivery information.
- Supported patient confidentiality by complying with HIPAA regulations during all deliveries.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference
- Devised and implemented processes and procedures to streamline operations
- Evaluated staff performance and provided coaching to address inefficiencies
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
Pharmacy Production Clerk Associate Representative
Accredo
07.2021 - Current
- Maintained a clean and organized work environment, adhering to strict standards of cleanliness for safety compliance.
- Optimized workflow within the pharmacy production area, implementing improvements as needed based on feedback from colleagues or observed inefficiencies.
- Improved pharmacy efficiency by accurately processing and packaging medications for timely distribution.
- Boosted customer satisfaction by promptly addressing inquiries or concerns relating to medication needs.
- Participated in team meetings to discuss and address any challenges or potential improvements in the pharmacy production process, promoting a culture of continuous improvement.
- Reduced wait times for patients by swiftly inputting prescription data into the pharmacy system for seamless order completion.
- Provided backup support to other pharmacy personnel as needed, demonstrating flexibility and adaptability within the workplace.
- Ensured data confidentiality by adhering to strict guidelines for handling patient information during medication processing and packaging.
- Facilitated communication between pharmacists, technicians, and shipping teams, fostering a cohesive working environment that promoted productivity.
- Assisted in training new team members on pharmacy production processes, contributing to overall staff competency and efficiency.
- Minimized errors in prescription fulfillment by diligently cross-checking all information before processing orders.
- Counted and labeled prescriptions with correct item and quantity.
- Verified prescription information prior to entry in pharmacy computer system.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Shipping Associate
Niagara Bottling
07.2018 - 11.2020
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Assisted staff in shipping processes such as proper handling and storage.
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Handled high-volume paperwork and collaborated with Cooperate department to resolve invoicing and shipping problems.
- Took corrective action following accidents to eliminate possibility of recurrence.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than 80 carriers (truck Drivers) packages per day.
- Conducted research to address shipping errors and packaging mistakes.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Worked with vendors to schedule more than 50 daily pickups and over 100 weekly deliveries.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
- Reviewed order data on daily basis to verify transactions and shipping dates.
- Maintained accurate records in OTM/EXCEL/WMS/E80/OUTLOOK EXPRESS/, including materials weights, bill amounts and identified variances.
- Handled high-volume paperwork and collaborated with production department to resolve invoicing and shipping problems.
- Compiled and maintained important records such as BOL, Weigh scale tickets and incoming freight data using Excel.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
Cold End Operator
ROCKWOOL
11.2020 - 06.2021
- Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
- Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
- Maximized productivity by keeping detailed production records and identifying hold-ups.
- Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
- Read and interpreted blueprints and schematics for work to be performed.
- Maintained machines within work area, complying with company and OSHA safety rules and regulations.
- Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
- Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow
- Enhanced operational efficiency by monitoring and adjusting production equipment for optimal performance
- Maintained organized work area by cleaning and removing hazards
Night Sorter
FedEx
07.2017 - 07.2018
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Sorted items according to its destination.
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Attached identifying tags to containers to mark with identifying shipping information.
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
- Organized and assessed varies materials, following established guidelines to make determinations on classification, grade or acceptability.
- Opened all incoming packages to sort according to sizes, batch numbers and types.
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
- Stacked items according to weights, sizes, types and picking priorities.
Machine Operator
Impact Innovations Inc.
04.2013 - 07.2017
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
- Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
- Maintained machines within work area, complying with company and OSHA safety rules and regulations.
- Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Maximized productivity by keeping detailed production records and identifying hold-ups.
Machine Operator
Cleo Wrap (Now Known As Impact Innovations)
06.1993 - 08.2011
- Followed detailed instructions to operate machines with accuracy and produce quality products
- Set up and adjusted equipment and properly configured machines for daily operation
- Set up and ran machinery to produce exceptional products for industrial needs
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines
Education
Bachelor of Arts - Psychology
University Of Memphis
Memphis, TN 02.2018 - 12.2024
Associate of Science - Psychology
Southwest Community College
Memphis, TN 02.2016 - 12.2017
No Degree - Pharmacy Technology
Remington
Memphis, TN 01.2004 - 05.2005
High School Diploma -
Westwood High School
Memphis, TN 08.1980 - 08.1993
Skills
MS Office
Quality control
Returns specialist
Client Relationship Building
Deadline Adherence
Teamwork and Collaboration
Self Motivation
Adaptability
Attention to Detail
Organizational Skills
Interpersonal Skills
Data Analysis
Timeline
Independent Contractor Medical Courier
DTH Expeditors
01.2024 - Current
Pharmacy Production Clerk Associate Representative
Accredo
07.2021 - Current
Cold End Operator
ROCKWOOL
11.2020 - 06.2021
Shipping Associate
Niagara Bottling
07.2018 - 11.2020
Bachelor of Arts - Psychology
University Of Memphis
02.2018 - 12.2024
Night Sorter
FedEx
07.2017 - 07.2018
Associate of Science - Psychology
Southwest Community College
02.2016 - 12.2017
Machine Operator
Impact Innovations Inc.
04.2013 - 07.2017
No Degree - Pharmacy Technology
Remington
01.2004 - 05.2005
Machine Operator
Cleo Wrap (Now Known As Impact Innovations)
06.1993 - 08.2011
High School Diploma -
Westwood High School
08.1980 - 08.1993
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