Summary
Overview
Work History
Education
Skills
Awards
Timeline
Receptionist

VALERIA BELL

Summary

Seeking a career opportunity that aligns with education, interests, and experience. Eager to contribute to organization's development and success, while advancing skills. Authorized to work in the US for any employer.

Overview

27
27
years of professional experience

Work History

Transaction Processing Specialist

JPMorgan Chase
01.2021 - Current
  • Identified opportunities for process improvement, resulting in increased efficiency within the department.
  • Processed complex transactions accurately, minimizing risk exposure for the organization.
  • Evaluated current procedures regularly to identify areas where automation could be implemented effectively.
  • Reduced errors in data entry through thorough quality checks and attention to detail.
  • Continually met or exceeded performance targets regarding speed, accuracy, and quality of service provided.
  • Maintained compliance with industry regulations through regular training and adherence to guidelines.
  • Operate Imaging/Extraction Equipment
  • RAN, IBML, OPEX 7200, OPEX 150) while validating quality of images

Credit Audit Analyst

Advantage Resource Staffing
05.2019 - 01.2020
  • Reviewed DU, LP findings and information comparison of mortgage loan file for discrepancies to input data into computer system for corrections to be funded.

Customer Service / Sales Representative

CenturyLink
02.2013 - 03.2019
  • Assigned as customer service / sales representative for a fast-paced company specializing in direct television, high speed internet and wireline sales over the telephone and online. Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products. Handled inbound sale duties such as taking, processing, and filling orders. Resolved billing questions and disputes, made customer call-backs / follow-ups, and performed data entry.

Legal Assistant (Foreclosure/Presale)

Dean Morris, LLP
01.2007 - 01.2013
  • Prepare legal foreclosure documentation required prior to sheriff sale. Ensure applicable parties are notified through certified mail. Perform daily interaction with sheriff offices and clients via websites, fax and mail. Interact with clients to ensure the highest quality of service is provided. Draft and type documents for notification of any related matter concerning foreclosure properties. Process checks for invoice billing.

Customer Service Associate part-time

Stein Mart
07.2004 - 10.2012
  • Communicate information to customers clearly and accurately.
  • Commit to the assistance and support of others while maintaining a cheerful and helpful attitude. Built rapport with customers through effective and precise communication. Successfully assist customers in merchandise selection.

Mortgage Operation Specialist

Chase Home Mortgage
02.1999 - 08.2006
  • Resolved deficiencies for channels in allotted timeframe. Reviewed daily reports for wholesale and retail banking channels and report findings to management for feedback. Requested missing and incorrect documents were recovered in a timely manner. Reviewed various departmental procedures and process flows to ensure departments were managed to those procedures for auditors review. Worked closely with branches and closing attorneys to resolve deficiencies associated with loans. Updated software suites to reflect course of action taken.
  • Client Analyst/Client Relations
  • Performed daily task of loans processed timely and effectively. Prepared loan packages, work funding reports, entered data into application suite, work excel spreadsheets for reporting and daily interaction with closing attorneys and branches as needed.
  • Lien Release
  • Performed operational warehousing tasks to form collateral packages.
  • Data entry
  • Filing of loans back in numerical order
  • Copied files
  • Send CC packages out to customers

Account Maintenance Associate/Teller

Manpower Temporary Services
02.1998 - 01.1999
  • Complete and entered accounts on system for ACH set up. Ensured accounts were properly coded. Process cash and check transactions according to bank procedures. Provide excellent customer service.

Education

High school or equivalent - Business Technology

Saline High School
Saline, LA
01.1994

Skills

  • Accounts Payable
  • Strong work ethic
  • Teamwork and collaboration
  • Problem-solving
  • Effective multitasking
  • Adaptability and flexibility
  • Microsoft office
  • Deposit processing
  • Data entry
  • Payment processing
  • Data verification
  • Transaction processing
  • Teamwork

Awards

Outstanding Service Provider Nominee, May 2017, Centurylink

Timeline

Transaction Processing Specialist

JPMorgan Chase
01.2021 - Current

Credit Audit Analyst

Advantage Resource Staffing
05.2019 - 01.2020

Customer Service / Sales Representative

CenturyLink
02.2013 - 03.2019

Legal Assistant (Foreclosure/Presale)

Dean Morris, LLP
01.2007 - 01.2013

Customer Service Associate part-time

Stein Mart
07.2004 - 10.2012

Mortgage Operation Specialist

Chase Home Mortgage
02.1999 - 08.2006

Account Maintenance Associate/Teller

Manpower Temporary Services
02.1998 - 01.1999

High school or equivalent - Business Technology

Saline High School

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