VALERIA BRADLEY
SECURITY RECEPTIONIST
Orangeburg,SC
Summary
Friendly Security Receptionist with 5 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering customers data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Security Receptionist
GardaWorld Security
Fort Mill, SC
12.2022 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected cash payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Kept reception area clean and neat to give visitors positive first impression.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Permitted entry with escort for approved persons into secure locations.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored employee activities, confirming compliance with security regulations.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Reported irregularities such as fire and safety hazards to maintenance.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Oversaw credentialing activities for all employees, contractors and consultants.
Correctional Officer/Cook
Orangeburg County Sheriff's Office
Orangeburg, SC
01.2021 - 12.2022
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Booked new inmates into facility and processed inmates for release.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
Security Supervisor
Allied Universal Security Services
Columbia, SC
10.2017 - 10.2021
- Screened vendors and contractors before granting access to restricted areas within mall.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Developed and implemented strategies to prevent and respond to security incidents.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
Education
High School Diploma -
Holly Hill Roberts High
Holly Hill, SC 08.1984 - 06.1988
Skills
Office administration
Customer and client relations
Staff Management
Documentation and reporting
Professional demeanor
Scheduling
Multi-line Telephone Systems
Security awareness
Mail handling
Analytical and Critical Thinking
Database administration
Sorting and labeling
Correspondence distribution
Key holder experience
Report preparation
Complaint resolution
Professional telephone demeanor
Money handling abilities
POS systems expert
Creative problem solving
Clerical Support
Critical Thinking
Security team management
Access systems and patrol
Weapons screening
Safety and security
Surveillance
Background investigations
Digital and IP video
Daily incident reporting
CCTV Monitoring
Company risk management
Security officer development
Safety and security regulations
Keen observer
Security camera monitoring
Superb surveillance skills
Security operations experience
Dispatch
Multi-line phone talent
Timeline
Security Receptionist
GardaWorld Security
12.2022 - Current
Correctional Officer/Cook
Orangeburg County Sheriff's Office
01.2021 - 12.2022
Security Supervisor
Allied Universal Security Services
10.2017 - 10.2021
High School Diploma -
Holly Hill Roberts High
08.1984 - 06.1988