CARBO VALERIA
San Juan,PR
Summary
Dedicated customer service professional with years of experience in fast-paced environments. Self-motivated working independently or as a team. Strong leader committed to quality results, lasting partnerships, and business growth.
Overview
15
15
years of professional experience
Work History
Remote Credit Analyst
Air Rey Service LLC
San Juan , PR
05.2023 - Current
- Reviewed customer credit reports and analyzed financial statements to assess risk for potential borrowers.
- Determined loan terms tailored to borrower credit profiles, ensuring alignment with lending guidelines.
- Utilized financial models to forecast future earnings and determine the feasibility of loan requests.
- Prepared monthly reports on credit performance and maintained client's financial records using BI, CRM, and Quickbooks for accurate tracking.
Nail Technician
Self Employed
Frisco, TX
05.2021 - 05.2023
- Applied gel, acrylic, and other polish treatments using salon-grade nail products.
- - Advised clients on nail care options and aftercare steps.
- Sanitized workstations and equipment to maintain hygiene standards.
- - Managed appointments and booking schedules. Handled payments and advertising.
Customer Service Representative
NTTA
Plano, TX
08.2019 - 02.2021
- Facilitated account openings and updates, processed payments, and added funds to enhance customer satisfaction.
- Assisted tollway customers with account questions and payment concerns.
- Resolved billing issues using NTTA customer service systems and records.
- Explained toll policies and account options to motorists clearly.
Administrative Assistant
Mora Housing
Puerto Rico
07.2011 - 05.2019
- Delivered customer service to residents and employees at Administration Office, enhancing satisfaction and support.
- Managed inventory of office supplies, ensuring timely restocking for uninterrupted staff access.
- Collaborated with vendors, contractors, and personnel to facilitate smooth operations.
- Generated monthly reports with specific deadlines, redacted letters and other documentation.
Education
High School Diploma -
Central De Artes Visuales
Puerto Rico08-2008
Skills
- Credit analysis
- Computer proficiency
- Detail orientation
- Strong organizational
- Adaptable to Change
- Works well under pressure
- Communication proficiency
- Responsible
Timeline
Remote Credit Analyst
Air Rey Service LLC
05.2023 - Current
Nail Technician
Self Employed
05.2021 - 05.2023
Customer Service Representative
NTTA
08.2019 - 02.2021
Administrative Assistant
Mora Housing
07.2011 - 05.2019
High School Diploma -
Central De Artes Visuales