Valeria Cardona
Howard Beach,NY
Summary
With a background in Media Studies and Marketing, I bring a unique blend of communication skills and strategic insight to my role in aviation client services. Known for outgoing personality, I excel at building lasting relationships with high-profile clients and ensuring a seamless, personalized experience. My ability to remain composed under pressure and attention to detail has contributed to consistently high levels of customer satisfaction in a fast-paced, luxury aviation environment.
Overview
7
7
years of professional experience
Work History
Client Services Executive
VistaJet
New York, NY, USA
02.2024 - Current
- Deliver white-glove service to high-profile clientele, ensuring seamless end-to-end flight experiences
- Coordinate with operations, flight crew, and catering partners to ensure all client preferences are met
- Anticipate and address client needs with discretion and professionalism
- Communicate effectively with global teams to ensure timely execution of client requests
- Uphold VistaJet’s luxury standards while adapting to dynamic, fast-paced environments
- Manage last-minute changes and resolve service issues swiftly to maintain client satisfaction
Airbnb Host and Property Manager
Self Employed Services
Howard Beach, NY, USA
07.2022 - 02.2025
- Run operation as a small, personal business with the goal of increases in occupancies and to exceed customer expectations
- Generate copy to boost customer interaction and increase bookings
- Maintain health standards without hesitancy or resistance
- Cater to guests while anticipating their needs
- Uphold records, phone calls and emails
- Implement helpful, positive, around the clock customer service to guests
Ground Experience Representative
XO Jet Aviation
New York, NY, USA
12.2021 - 01.2024
- Cover all key aspects of private flying before and after flight
- Knowledgeable in anticipating customer needs
- Well-rounded support for all clients, as well as crew members, visiting the FBO
- Monitor all catering operations, arrange transportation and provide all other related services
- Maintain the front of the house by answering calls and emphasizing positive customer service characteristics in all various settings
- Increase client retention rates through interpersonal communication and creating a positive, memorable customer experience
- Responsible for training incoming employees on upholding the highest level of company practices and protocols
- Deescalate any situation that may arise while maintaining a calm and warm demeanor
Head Catering Server/Party Planner
Lenny's Clam Bar And Restaurant
Howard Beach, NY, USA
09.2018 - 07.2021
- Fulfill client requests by efficiently allocating resources in a conscientious manner
- Planned and executed over 50 successful events all resulting in client satisfaction and repeat business
- Confer with a supervisor before delegating tasks to restaurant and kitchen staff in a professional manner
- Maintain and update banquet arrangements, booking schedules and client records/preferences
- Educate myself on food and beverage subjects
- Implemented error prevention practices while being responsible for a register
Social Media Manager
Raíces Colombianas
Jackson Heights, NY, USA
12.2019 - 12.2020
- Built brand awareness for restaurant and increased user engagement through content
- Contributed to a steady increase in restaurant revenue since establishing Raíces Colombianas Instagram presence
- Proofread any writings used to promote and advertise for restaurant
- Discovered new development strategies followed by execution in order to create growth
- Calendar management to generate time sensitive posts
Education
Media Studies -
Queens College
Queens, NY05.2024
High School - undefined
St. Francis Preparatory High School
Queens, NY06.2018
Skills
- MS Word
- Google Docs
- Pages
- MS Excel
- Google Sheets
- Apple Numbers
- Adaptable
- Fast learner
- Engaging
- Self motivated
- Proactive
- Prompt
- Budget management
- Food safety and sanitation
- Problem-solving
- Decision-making
- Client relationship management
- Customer focused
- Team player
- Outgoing
- Comfortable in different settings
Languages
English
Spanish
Timeline
Client Services Executive
VistaJet
02.2024 - Current
Airbnb Host and Property Manager
Self Employed Services
07.2022 - 02.2025
Ground Experience Representative
XO Jet Aviation
12.2021 - 01.2024
Social Media Manager
Raíces Colombianas
12.2019 - 12.2020
Head Catering Server/Party Planner
Lenny's Clam Bar And Restaurant
09.2018 - 07.2021
High School - undefined
St. Francis Preparatory High School
Media Studies -
Queens College