Valeria Castro
Winter Park,FL
Summary
Creative Cake Decorator with expertise in designing specialty cakes for weddings, birthdays, and graduations, demonstrating excellent attention to detail and customer service. Proficient in airbrushing techniques, cake sculpting, and visual merchandising, while ensuring food safety and quality control. Known for innovative designs and fostering positive client relationships.
Overview
1
1
year of professional experience
Work History
Cake Decorator
Publix Bakery
03.2023 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Precisely arranged display cases throughout workday to highlight finished products.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
- Collaborated with bakery team to plan and execute large orders for weddings and corporate events.
- Ensured all decorated cakes met bakery's high standards for both appearance and taste.
- Created custom cake decorations for various events, leading to high client satisfaction.
- Improved customer experience by providing consultations on cake design options.
- Executed detailed and themed cake decorations to match specific needs of each event.
- Kept up with trends in cake design, incorporating modern styles into bakery's offerings.
- Contributed to positive working environment by offering support and guidance to new team members.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
Education
No Degree - Environmental Engineering
Universidad Santo Tomás De Aquino
Bogotá, Colombia06.2024
Skills
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Stock Rotation
- Food Production
- Wedding Cake Design
- Airbrushing Techniques
- Design Techniques
- Visual Merchandising
- Quality Control
- Continuous Learning and Adaptation
- Cake sculpting
- Attention to Detail
- Reliable and Responsible
- Customer Service
- Team Cooperation
- Supply Ordering
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Cake Decorator
Publix Bakery
03.2023 - Current
No Degree - Environmental Engineering
Universidad Santo Tomás De Aquino
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