Valeria Cernas

• Contributed to revenue growth by identifying opportunities for upselling rooms and additional services based on guests'' needs and preferences.
• Proactively addressed maintenance issues in guestrooms, reducing downtime and enhancing overall guest satisfaction.
• Enhanced operational efficiency by implementing effective room inventory management practices.
• Maximized revenue generation through effective yield management strategies during periods of high demand or low occupancy rates.
• Increased guest satisfaction by efficiently coordinating room assignments and special requests.
• Collaborated with housekeeping staff to ensure timely room turnovers and consistently high cleanliness standards.
• Assisted in training new team members, contributing to a well-prepared and knowledgeable workforce.

•Run reports including Pick-up report, delegates list & rooming list.

•Perform tasks associated to housing related needs for groups such as building multiple property blocks and rates in Passkey

•Inputting new reservations, assisting callers, client sales and service managers.

•Review contracts and adding sub-blocks as needed. •Prepare and attend pre-cons, pre-planning or off-site meetings when necessary. •Perform any other job-duties as requested to support my team and department.

• Contributed to revenue growth by identifying opportunities for upselling rooms and additional services based on guests'' needs and preferences.
• Proactively addressed maintenance issues in guestrooms, reducing downtime and enhancing overall guest satisfaction.
• Enhanced operational efficiency by implementing effective room inventory management practices.
• Increased guest satisfaction by efficiently coordinating room assignments and special requests.
• Go through detailed arrival reports to ensure blocking of rooms for VIP guest.

• Contributed to revenue growth by identifying opportunities for upselling rooms and additional services based on guests'' needs and preferences.
• Proactively addressed maintenance issues in guestrooms, reducing downtime and enhancing overall guest satisfaction.
• Enhanced operational efficiency by implementing effective room inventory management practices.
• Increased guest satisfaction by efficiently coordinating room assignments and special requests.
• Assisted in training new team members, contributing to a well-prepared and knowledgeable workforce.
• Managed group bookings efficiently, ensuring smooth coordination between multiple departments for seamless event execution.
• Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.

• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.
• Provided quick turnaround times to maintain fast-past schedule.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.