Valeria Chavez
Dallas,TX
Summary
Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence. Active team leader experienced in leading teams and driving successful project outcomes. Proven track record of creating and improving processes to increase efficiency and productivity. Results-oriented professional with expertise in developing high-performing teams. Skilled in leveraging technology and data to drive innovative solutions and profitable growth.
Overview
8
8
years of professional experience
Work History
Title Document Processing
State Farm
Richardson, TX
11.2022 - Current
- Evaluate customers’ accounts according to vendor and state compliance.
- Make outbound calls to customers, vendors, and lienholder to obtain documents.
- Bundle documents following proper command.
Trainer
Genpact
Richardson, TX
04.2018 - 09.2022
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Utilized strong analytical and problem-solving skills to address operational issues
- Mentored and trained new employees on company policies and procedures
- Collaborated with staff to develop and carry out processes, resulting in improved performance
- Defined and coordinated team goals and objectives to drive success
- Communicated plans and actions to meet departmental goals
- Counseled and disciplined employees, driving performance improvement
- Liaised regularly with upper management to ensure alignment of goals and objectives
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Offered constructive feedback to team members, boosting overall job performance
- Monitored team productivity and performance to support goals
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Coordinated and managed the implementation of training solutions
- Monitored and evaluated training program success and effectiveness.
Content Moderator
Genpact
Richardson, TX
02.2017 - 04.2018
- Conducted pre- and post-training assessments to measure the impact of training
- Assessed participant knowledge and understanding of the material and adjusted training accordingly
- Reviewed standards against performance to develop measurable action plans to meet goals
- Decreased employee turnover rates by revamping training programs
- Compiled reports and statistics for review by management
- Implemented new hire training program to onboard and train new employees within operations
- Educated employees on proper use of organization's products and systems
- Scheduled and taught in-class and online courses to increase employee learning
- Trained existing personnel on new or enhanced applications, products and job functions
- Organized and obtained training job aids, course materials and handouts
- Conducted internal surveys and employee interviews, applying feedback to assess and improve training programs
- Coordinated team exercises and group discussions to increase training engagement
- Maintained records of completed training and required recertifications
- Developed training procedures and program curriculum to support corporate objectives
- Organized and directed orientation and onboarding sessions for employees and customers
- Collaborated with internal teams to produce comprehensive project plans aligned with company vision
- Made corrections to continually improve user experience
- Supported continuous improvement of product content research, analytics and reporting by partnering with internal teams and agencies
- Monitored news-gathering operations to utilize news sources, such as press releases, telephone contacts, radio, television, wire services and other reporters
- Verified facts, dates, and statistics, used standard reference sources.
Ops Admin
Towers Watson
Richardson, TX
12.2015 - 01.2017
- Use a proper approach to finalize the applicant’s application in a very structured process.
- Accurately complete time logs and document all calls and actions in different automated systems.
- Manage different projects and clearly articulate application verbiage to meet legal requirements around the application Work as a team player in a diverse, professional call center environment.
- Remain with HIPPA regulations with every patient and update medication and profiles along with scheduling appointments.
Education
Master of Science in Speech-Language Pathology -
Texas Women's University
Denton Texas 11-2025
Skills
- Team Leadership
- Train Employees
- Verbal and Written Communication
- Customer Service
- Staff Management
- Time Management
- Strategic Planning
- Productivity Performance
- Complex Problem-Solving
- Coaching and Mentoring
- Project Management
Timeline
Title Document Processing
State Farm
11.2022 - Current
Trainer
Genpact
04.2018 - 09.2022
Content Moderator
Genpact
02.2017 - 04.2018
Ops Admin
Towers Watson
12.2015 - 01.2017
Master of Science in Speech-Language Pathology -
Texas Women's University
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