Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Chavez

Dallas

Summary

Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.

Overview

10
10
years of professional experience

Work History

Substitute Teacher, K-12

Dallas Isd
02.2025 - Current
  • Developed lesson plans aligned with curriculum standards for diverse K-12 classrooms.
  • Adapted instructional materials to meet varying student needs and learning styles.
  • Managed classroom behavior, fostering a positive and engaging learning environment.
  • Collaborated with teachers to ensure continuity of educational goals and objectives.
  • Provided individualized support to students, enhancing academic performance and confidence.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Title Document Processing

State Farm
11.2022 - 01.2025
  • Evaluate customers’ accounts according to vendor and state compliance.
  • Make outbound calls to customers, vendors, and lienholder to obtain documents.
  • Bundle documents following proper command.

Trainer

Genpact
04.2018 - 09.2022
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees
  • Utilized strong analytical and problem-solving skills to address operational issues
  • Mentored and trained new employees on company policies and procedures
  • Collaborated with staff to develop and carry out processes, resulting in improved performance
  • Defined and coordinated team goals and objectives to drive success
  • Communicated plans and actions to meet departmental goals
  • Counseled and disciplined employees, driving performance improvement
  • Liaised regularly with upper management to ensure alignment of goals and objectives
  • Developed personal growth opportunities, empowering employees to produce results and meet goals
  • Offered constructive feedback to team members, boosting overall job performance
  • Monitored team productivity and performance to support goals


Content Moderator

Genpact
02.2017 - 04.2018
  • Conducted pre- and post-training assessments to measure the impact of training
  • Assessed participant knowledge and understanding of the material and adjusted training accordingly
  • Reviewed standards against performance to develop measurable action plans to meet goals
  • Compiled reports and statistics for review by management
  • Implemented new hire training program to onboard and train new employees within operations
  • Scheduled and taught in-class and online courses to increase employee learning
  • Trained existing personnel on new or enhanced applications, products and job functions
  • Organized and obtained training job aids, course materials and handouts
  • Conducted internal surveys and employee interviews, applying feedback to assess and improve training programs
  • Developed training procedures and program curriculum to support corporate objectives
  • Organized and directed orientation and onboarding sessions for employees and customers
  • Collaborated with internal teams to produce comprehensive project plans aligned with company vision
  • Supported continuous improvement of product content research, analytics and reporting by partnering with internal teams and agencies
  • Monitored news-gathering operations to utilize news sources, such as press releases, telephone contacts, radio, television, wire services and other reporters
  • Verified facts, dates, and statistics, used standard reference sources.

Ops Admin

Towers Watson
12.2015 - 01.2017
  • Use a proper approach to finalize the applicant’s application in a very structured process.
  • Accurately complete time logs and document all calls and actions in different automated systems.
  • Manage different projects and clearly articulate application verbiage to meet legal requirements around the application Work as a team player in a diverse, professional call center environment.
  • Remain with HIPPA regulations with every patient and update medication and profiles along with scheduling appointments.

Education

Bachelor of Science in Communication Disorders -

Texas Women's University
05-2026

Associate of Science -

Dallas College
Dallas, TX
05-2023

Skills

  • Collaborative team management
  • Employee training
  • Verbal and Written Communication
  • Staff Management
  • Time Management
  • Strategic Planning
  • Productivity Performance
  • Complex Problem-Solving
  • Coaching and Mentoring
  • Project Management
  • Literacy development
  • Language acquisition

Languages

Spanish
Native or Bilingual

Timeline

Substitute Teacher, K-12

Dallas Isd
02.2025 - Current

Title Document Processing

State Farm
11.2022 - 01.2025

Trainer

Genpact
04.2018 - 09.2022

Content Moderator

Genpact
02.2017 - 04.2018

Ops Admin

Towers Watson
12.2015 - 01.2017

Bachelor of Science in Communication Disorders -

Texas Women's University

Associate of Science -

Dallas College

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