Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Contreras

Richmond

Summary

Dedicated to providing excellent customer service, dynamic team player with strong math skills and keen eye for detail. Proven track record of accuracy and efficiency in handling cash, credit cards, and POS transactions in fast-paced environments. Goal is to ensure customer satisfaction, whether working independently or as part of a team. Extensive experience in customer service roles, possessing in-depth knowledge of cash handling policies, procedures, and regulations, as well as the ability to recognize and resolve customer complaints. Committed to maintaining an efficient and organized workplace. Reliable student with expertise in conflict resolution, customer communications, and order processing. Eager to leverage abilities to successfully contribute to your team and help achieve its goals. Diligent and dependable, frequently praised by peers for dedication.

Overview

5
5
years of professional experience

Work History

Lobby Attendant

Four Points Hotel
06.2023 - Current
  • Handled guest complaints with patience and professionalism.
  • Monitored seating areas and arranged furniture as needed for comfort.
  • Distributed brochures and information about local attractions.
  • Provided support during events held in lobby space.
  • Greeted guests warmly and provided information about lobby amenities.
  • Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.

Bilingual Assistant

Huguenot High School
01.2023 - 08.2023
  • Increased productivity by prioritizing tasks according to urgency and delegating responsibilities when appropriate.
  • Handled sensitive information with discretion while maintaining confidentiality when working with client records and personal data.
  • Streamlined work processes through proficient use of Microsoft Office Suite for document creation and data management.

CASHIER

Carena's
10.2022 - 02.2023
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Developed strong customer service skills by providing efficient and accurate service
  • Assisted with training and mentoring new team members
  • Maintained cash accuracy by working with supervisor to correct deficiencies
  • Processed customer orders and ensured the accuracy of their purchases
  • Developed strong customer relationships to support satisfaction and loyalty

CASHIER

Pollo Campero
07.2020 - 09.2022
  • Provided efficient and courteous service to customers
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Operated cash register and accurately processed payments, returns, and exchanges

Education

HIGH SCHOOL DIPLOMA -

Huguenot High School
Richmond, VIRGINIA
06.2021

Skills

  • Cash Register Systems
  • Cash Management
  • Money Handling
  • Staff Training
  • Cleaning And Sanitizing
  • Cash Counting
  • Machine Operations
  • Credit And Cash Transactions
  • Computer skills
  • Flexible schedule
  • Work Planning and Prioritization
  • Inventory management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lobby Attendant

Four Points Hotel
06.2023 - Current

Bilingual Assistant

Huguenot High School
01.2023 - 08.2023

CASHIER

Carena's
10.2022 - 02.2023

CASHIER

Pollo Campero
07.2020 - 09.2022

HIGH SCHOOL DIPLOMA -

Huguenot High School
Valeria Contreras