Valeria Diaz
Miami,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Cashier
Don Pan International Bakery
2021.04 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Operations Specialist
Passion Flowers
2023.01 - 2023.05
- Collected, arranged, and input information into database system.
- Managed internal operational standards and productivity targets.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Cashier Manager
Macchiattos
2022.08 - 2022.12
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored areas for security issues and safety hazards.
- Established team priorities, maintained schedules and monitored performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Hostess
Bocas Grill
2021.01 - 2021.06
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
GED -
Miami Killian Senior High School
Miami, FL07.2022
Skills
- Sales and Promotions
- Customer Inquiries
- Basic Math Functions
- High-Volume Environments
- Conversant in Spanish
- Cash Register Operation
- Customer Relationship Management
- Stocking and Replenishing
- Workflow Coordination
- Billing and Payment Processing
Languages
Spanish
Full Professional
English
Elementary
Timeline
Operations Specialist
Passion Flowers
2023.01 - 2023.05
Cashier Manager
Macchiattos
2022.08 - 2022.12
Cashier
Don Pan International Bakery
2021.04 - Current
Hostess
Bocas Grill
2021.01 - 2021.06
GED -
Miami Killian Senior High School
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