Valeria Espinosa
Summitville,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Possesses excellent interpersonal skills and ability to interact with a diverse group of individuals. Proficient in current office software applications and database management. Attentive office support skilled in database and spreadsheet programs, calendar management, and filing systems. Excellent communicator with the ability to build and maintain relationships with clients, customers, and colleagues. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication both in English and Spanish and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Hardworking and passionate job seeker with strong organizational skills eager to have a summer internship for computer science. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Admissions Telecounselor
Messiah University Admissions Office
08.2024 - Current
- Provided exceptional customer service while addressing concerns or questions from prospective students, maintaining a high level of professionalism at all times.
- Facilitated a positive counseling experience for all parties involved through active listening skills, empathy, and genuine concern for the success of each individual student''s academic journey.
- Managed a high volume of inbound calls efficiently, prioritizing tasks as needed to meet daily objectives successfully.
- Maintained detailed records of all interactions with prospective students, ensuring accurate tracking of leads and follow-up activities.
- Delivered personalized follow-up communication to prospective students, reinforcing their initial interest and addressing any additional concerns they may have had.
- Assisted colleagues during peak periods by fielding overflow calls when necessary, maintaining a high level of efficiency within the telecounseling department.
- Increased client satisfaction by providing timely and accurate information on various educational programs.
- Established strong relationships with potential students and their families, fostering trust and rapport throughout the counseling process.
Teachers Aide
Inspire
06.2024 - 07.2024
- Assisted teachers with supervision and care of group of eight to ten children.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported student physical, mental, and social development using classroom games and activities.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Office Assistant
Messiah University
01.2024 - 03.2024
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint
- Organized and maintained filing systems to ensure efficient document retrieval
- Ran data analysis for course efficiency, QuEST courses for 2024-2025 academic year
- Uploaded Messiah website with new data analysis of the QuEST courses and it's learning objectives
Manager/Secretary
Goshen Reformed Christian Health Clinic
01.2023 - 08.2023
- Provided efficient and courteous service to customers at all times
- Skilled in using various software applications and programs including Microsoft Office and Excel
- Checked in patients efficiently and made future appointments
- Kept track of medicine, supplies and patient information
- Made sure the visit room was clean and neat at all times
Education
Bachelor of Science - Computer Science
Messiah University
Mechanisburg, PA05.2027
Skills
- Professionalism
- Bilingual
- Inventory Management
- Teamwork and Collaboration
- Problem Solving
- Time Management
- Organizational Skills
- Goal-Oriented
- Cross-cultural sensitivity
- Active Learning
- Data entry proficiency
- Advanced in Microsoft Excel, Project, and Visio
- Coding in Python and learning C
Awards
- National Honor Society
- World Language Honor Society
Extracurricular Activities
Crossfit Goshen Clinic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Artificial Intelligence (AI) in the medical field
- Coding and Programming
- Diversity and cultural issues
- Volunteering at the local clinic at my church
- Offering time and support to those who don't speak English
Timeline
Admissions Telecounselor
Messiah University Admissions Office
08.2024 - Current
Teachers Aide
Inspire
06.2024 - 07.2024
Office Assistant
Messiah University
01.2024 - 03.2024
Manager/Secretary
Goshen Reformed Christian Health Clinic
01.2023 - 08.2023
Bachelor of Science - Computer Science
Messiah University
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