Valeria Eusse
Queens
Summary
Over 6 years of experience in delivering exceptional customer service and enhancing guest satisfaction through innovative service approaches. Proficient in up-selling, menu memorization, and training new hires, consistently driving sales and improving team performance. Passionate about creating memorable dining experiences and committed to exceeding customer expectations with a focus on efficiency and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Crosta
11.2024 - 11.2025
- Crafted and served diverse cocktails, enhancing customer satisfaction and experience.
- Managed bar inventory, ensuring accurate stock levels and minimizing waste.
- Trained new staff on cocktail preparation, customer service, and bar operations.
- Developed innovative drink specials, increasing patron engagement and sales volume.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Effy's Cafe
12.2023 - 04.2025
Barista
Butler
07.2022 - 05.2024
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prepared specialty drinks such as cappuccinos, lattes, mochas.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Packaged different pastries, muffins and other food items for customer purchase.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Server
El Born
08.2022 - 06.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Pete's Family Restaurant
05.2021 - 06.2022
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Not Watson's Kitchen + Bar
06.2020 - 05.2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Soccer Taco
05.2020 - 05.2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server
Yum Berry
10.2019 - 03.2020
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Colegio Ferrini
Medellin, Colombia06.2019
Skills
- New Hire Training
- Cocktail preparation
- Exceptional Customer Service
- Opening and Closing
- Cash Handling
- Menu Memorization
- Up-Selling
Certification
Food Handler certificate
Skills
Experienced, Experienced, Expert, Experienced, Expert, Experienced, Experienced
Personal Information
Title: server
Languages
English
Native or Bilingual
Timeline
Bartender
Crosta
11.2024 - 11.2025
Server
Effy's Cafe
12.2023 - 04.2025
Server
El Born
08.2022 - 06.2023
Barista
Butler
07.2022 - 05.2024
Server
Pete's Family Restaurant
05.2021 - 06.2022
Server
Not Watson's Kitchen + Bar
06.2020 - 05.2021
Server
Soccer Taco
05.2020 - 05.2021
Server
Yum Berry
10.2019 - 03.2020
High School Diploma -
Colegio Ferrini