Valeria Fonseca

• Provide efficient phone support in a high-volume work environment, aiding employees in accessing the organization's website and mobile app for database inquiries, and ensuring the completion of daily reports as well as time sheets.
• Provided information to prospective clients regarding service rates, both for the CEO and office manager phone lines.
• Able to effectively handle all administrative inquiries from both visitors and employees.
• Schedule weekly staff meetings and company events using various online platforms, including Zoom, Google Meet, and e-mail. Documented meeting minutes during weekly staff meetings.
• Manage digital and physical filing systems for clients and employees in compliance with HIPAA privacy regulations.
• Identified process improvement opportunities during cyber attack, enhancing operational effectiveness and increasing team productivity. This resulted in a 40% reduction in work hours during Jan-Feb of 2024.
• Achieved a 50% increase in employee satisfaction through the implementation of improved reporting processes for daily reports.
• Researched, inquired, and coordinated office move resulting in successful carrier and network relocation, equipment installation within a month of planning (May 2023 - June 2023).
• Organize annual end-of-the-year employee Holiday event. Researched and sourced affordable swag items within budget. Generated and distributed employee gift bags.
• Manage supply inventory while also performing administrative tasks like photocopying, collating, bookkeeping, and record-keeping.
• Support in various tasks including ad hoc research projects, mailings and package delivery, and organizing presentations.
• Coordinate with supply and repair vendors to effectively manage office needs, including equipment repairs and furniture requisitions.
• Prepare Long Term Care insurance billing documents and coordinate with insurance providers for general inquiries.
• Collaborated with HR Manager to promote job openings both internally and externally, enabling streamlined interview scheduling.
• Collaborate with the scheduling department to gather client requirements, and facilitate the recruitment, hiring, and onboarding of new staff.
• Create and organize marketing materials for client intake folders, referrals, new hires, and existing employees.
• Distribute print and email communications to support marketing initiatives for networking and referral events.

Entrepreneurial dance-wear initiative to provide innovative fashion to music festivals.

• Identified fashion trends and consumer preferences through market research.
• Utilized demographic and socioeconomic data to determine target markets for designs.
• Developed and implemented pattern models to align with garment specifications for established product lines.
• Created designs for clothing and accessories in multiple seasons and collections.
• Selected fabrics, trims, colors, and patterns for new designs.
• Modified existing designs based on feedback from clients or colleagues.
• Maintained organized records of all design projects including sketches, digital files, fabric swatches, and client communications.
• Successfully juggled multiple projects, ensuring on-time completion.