Valeria Fuenmayor

DOUBLETREE BY HILTON - AUSTIN UNIVERSITY AREA

• Lead the Food & Beverage Department.

• Anticipated revenue/cost challenges, managed discretionary expenditures to stabilize cashflow.

• Analyzed financial and operational data to adjust business plans, labor needs, and operating costs.

• Trained hotel staff on financial control procedures for inventories and receivables.

• Motivated, trained, and disciplined employees to maximize performance.

• Produced accurate, timely financial reports.

• Ensured staff adherence to guest service standards and trained new hires on delivering exceptional service.

• Assisted team leaders in meeting AOS goals and empowered staff to provide responsive guest service.

• Ensured the culture of the company is implemented with the employees.

• Guided the team in embracing and implementing the company culture.

• Leading to improved staff performance and higher satisfaction scores.

IHG HOTELS

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.

HOME2 SUITES BY HILTON

• Continued with previous management responsibilities from Homewood Suites.

HOMEWOOD SUITES BY HILTON - KATY MILLS

• Managed day-to-day operations to ensure exceptional customer service.

• Resolved guest complaints and maintained positive guest relationships.

• Handled banking, cash deposits, and maintained multiple accounting systems (M3 Accounting Core, ProfitSword).

• Ordered supplies for maintenance, housekeeping, and F&B, ensured licenses/permits were up to date.

• Managed staff scheduling, prepared payroll, and processed employee timesheets

• Supervised operations staff and kept employees compliant with company policies and procedures.

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

HOMEWOOD SUITES BY HILTON - KATY MILLS |

EMBASSY SUITES BY HILTON HOUSTON WEST - KATY

• Worked closely with the Director of Sales to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.

• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

• Streamlined sales processes for improved efficiency and customer satisfaction.

• Planned and coordinated events, collaborating closely with organizers to ensure event success.

• Completed BEOs and group resumes for team distribution.

• Led weekly group and BEO review meetings.

• Assisted the Director of Sales with inquiries, proposals, site visits, and follow-ups.